Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318619 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 CFRC- East — 7000 H C Kelley Rd, Orlando FL, 32831

Dec 3, 2025 → Dec 10, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 10)
✓ SLA Met (20d early)
Dispatch 0.0d
Coordinators 5.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Created: Dec 3, 2025 Due: Jan 5, 2026 Completed: Dec 10, 2025 (26 days early)
📅
5.2 days Total Age
⏱️
3.2d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548238
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service 16 pieces https://www.ebiotrack.com/inspection.php?iid=31642
Priority
Standard
Origin
Email
Reason
New Case
Contact
Veronica Colon
Owner
Sherry Reich
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318619 (current) Invoiced
Inspection • Yves Dessin
Created: Dec 3, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 3.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/8/25 AJinerson - Called Veronica to schedule tech visit. They wanted to schedule before Jan. Confirmed scheduling tech visit for Weds. 12/10 with eta between 11am-1pm. 

Arrival instructions: Please have tech call Veronica when they are on the way- 407.592.8401 Veronica is going to have someone meet tech on-site accordingly. 

Please send confirmation email to Veronica w/ list of tools. 


12/04/2025 LHill-Called 407.592.8401 for Veronica Colon. She confirmed contact & equipment.

 

Scheduling ahead needed: Yes.  

Certain day or time: Prefers Tuesday - Friday 8:00AM-3:30PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No 

🔧 Work Performed
Inspected and calibration verified 22 devices All 22 passed Returned all back to service
🔍 Technician Findings
Inspected and calibration verified 22 devices All 22 passed Returned all back to service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 16 pieces https://www.ebiotrack.com/inspection.php?iid=31642

Timeline

📞
Case Linked Dec 3, 12:02 AM
Case Number: 00548238
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 5:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.8 business days
👷
▶
2 Status: Assigned Dec 8, 3:11 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
📅
▶
2 Dispatch Scheduled Dec 8, 4:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 48m
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Dec 10, 3:34 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 13, 11:21 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249074

Bottlenecks

Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00548238
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Dec 10, 11:00 AM
Created
Dec 3, 5:14 PM
Invoice #
SM-249074

Work Details (6)

Name Type Status Qty Amount Date
WL-03033148 Labor Open 3 $0.00 Dec 10, 3:34 PM
WL-03033149 Labor Open 2.5 $1,195.00 Dec 10, 3:34 PM
WL-03033150 Labor Open 2.05 $0.00 Dec 10, 3:34 PM
WL-03033151 Travel Open 165 - Dec 10, 3:34 PM
WL-03033152 Travel Open 135 - Dec 10, 3:34 PM
WL-03033153 Expenses Open 1 $0.00 Dec 10, 3:34 PM

Details