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← WO Overview

WO-01318622 ↗ ServiceMax

Atrius Health • Calibration • PSM

📍 Atrius Health - Quincy — 1250 Hancock st, Quincy MA, 02169

Dec 3, 2025 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (42 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 16, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 9 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Dec 16 → Mar 5, 2026
53 business days (counted)
Running total: 62 of ? biz days used
Created: Dec 3, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 16 Ready for Scheduling ▶ Running 9 9
Dec 16 → Dec 16 Assigned ▶ Running 0 9
Dec 16 → Mar 5 Scheduled ▶ Running 53 62
Dispatch 0.0d
Coordinators 62.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.7 days
Over SLA
Billing
0.0 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Mar 5, 2026 (5 days late)
📅
62.2 days Total Age
⏱️
53.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
60.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548219
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S Equipment: 301 https://www.ebiotrack.com/inspection.php?iid=31618 Inspection Description: 6 Month Service Calibration Visit - Electrical Safety Performed With Sites Annual Safety Visit. Tech To Perform Electrical Safety Testing On New Equipment That is Not Tagged, And Or Expired/Missed Equipment Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Include any Devices that are new or missed for Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date
Priority
Standard
Origin
Email
Reason
New Case
Contact
Louise Nevin
Owner
Shelby Robinson
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318622 (current) Invoiced
Calibration • Nick O'Neill
Created: Dec 3, 2025 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 53.4 days stuck in "Scheduled"
⏱️
Total Delay 60.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
53.4d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

DPatotn - Updated WO PO# from 948594 to 1003303 (Inspection PO)

2/24 KSmith -- FSE is still snowed in due to the blizzard that hit the area. Rescheduled for 3/2-3/4 with Louise


12/16 KSmith -- Scheduled for 2/23-2/24 with Louise. 9-11am

12/16 KSmith -- Sent email to schedule for 2/23-2/24 (DC Assisting)

🔧 Work Performed
Semi-Annual Equipment Calibration Service
🔍 Technician Findings
Semi-Annual Equipment Calibration Service
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S Equipment: 301 https://www.ebiotrack.com/inspection.php?iid=31618 Inspection Description: 6 Month Service Calibration Visit - Electrical Safety Performed With Sites Annual Safety Visit. Tech To Perform Electrical Safety Testing On New Equipment That is Not Tagged, And Or Expired/Missed Equipment Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Include any Devices that are new or missed for Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date

Timeline

📞
Case Linked Dec 3, 12:01 AM
Case Number: 00548219
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 3, 5:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.8 business days
👷
2 Technician Assigned Dec 16, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 21h
📅
2 Dispatch Scheduled Dec 16, 3:32 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 18m
🚨 45.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 20, 9:03 AM
Scheduled For: 2026-02-23T16:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 23, 7:55 AM
Scheduled For: 2026-02-23T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 23, 9:00 AM
Scheduled For: 2026-02-24T14:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 9:34 AM
Scheduled For: 2026-03-02T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 4:18 PM
Scheduled For: 2026-03-02T16:00:00.000+0000
5.0 business days
⏱️
3x Labor Added Mar 2, 7:39 PM
Type: Labor
Status: Open
Qty: 0.5, 2
💵
Expenses Added Mar 2, 8:20 PM
Type: Expenses
Status: Open
Qty: 1
2.5 business days
⏱️
4x Labor Added Mar 4, 10:03 AM
Type: Labor, Expenses
Status: Open
Qty: 2, 5.5, 1.5
2.0 business days
⏱️
3x Labor Added Mar 5, 12:17 PM
Type: Labor
Status: Open
Qty: 2, 5.5
⏱️
2 3x Labor Added Mar 5, 4:58 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 79d 1h, 0m
2.9 business days
📄
3 Status: Ready to Bill Mar 9, 2:44 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Billing Review, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-256024

Bottlenecks

Ready for Scheduling
Duration: 9.2 business days (threshold: 1.0 business days)
Exceeded by 8.2 business days
Scheduled
Duration: 53.4 business days (threshold: 2.0 business days)
Exceeded by 51.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00548219
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
Edge
Technician
Nick O'Neill
Scheduled
Mar 2, 11:00 AM
Created
Dec 3, 5:19 PM
Invoice #
SM-256024

Work Details (14)

Name Type Status Qty Amount Date
WL-03127013 Labor Open 0.5 $0.00 Mar 2, 7:39 PM
WL-03127014 Labor Open 2 $0.00 Mar 2, 7:39 PM
WL-03127015 Labor Open 2 $0.00 Mar 2, 7:39 PM
WL-03127098 Expenses Open 1 $0.00 Mar 2, 8:20 PM
WL-03129342 Labor Open 2 $0.00 Mar 4, 10:03 AM
WL-03129343 Labor Open 5.5 $0.00 Mar 4, 10:03 AM
WL-03129344 Labor Open 1.5 $0.00 Mar 4, 10:03 AM
WL-03129345 Expenses Open 1 $0.00 Mar 4, 10:03 AM
WL-03131436 Labor Open 2 $0.00 Mar 5, 12:17 PM
WL-03131437 Labor Open 5.5 $0.00 Mar 5, 12:17 PM
WL-03131438 Labor Open 2 $0.00 Mar 5, 12:17 PM
WL-03132169 Labor Open 1.5 $0.00 Mar 5, 4:58 PM
WL-03132170 Labor Open 6 $6,440.00 Mar 5, 4:58 PM
WL-03132171 Labor Open 1.5 $75.00 Mar 5, 4:58 PM

Details