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WO-01318624 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 CA Santa Monica — 2121 Wilshire Blvd Suite #303, Santa Monica CA, 90403

Dec 3, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 11, 2025
6 business days (counted)
Running total: 6 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Dec 11 → Feb 24, 2026
49 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 11 Ready for Scheduling ▶ Running 6 6
Dec 11 → Feb 24 Assigned ▶ Running 49 55
Feb 24 → Feb 26 Scheduled ▶ Running 2 57
Feb 26 → Feb 26 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Coordinators 58.1d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.1 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
57.3 days Total Age
⏱️
49.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
56.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548229
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment 16 https://www.ebiotrack.com/inspection.php?iid=31634
Priority
Standard
Origin
Email
Reason
New Case
Contact
Janet Aparicio
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318624 (current) Invoiced
Inspection • Michael Russell
Created: Dec 3, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 49.6 days stuck in "Assigned"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.2d / 1.0d SLA
Assigned
49.6d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-24 Mburris called site set with Amy 2-26 10am

12/11/25 RBerry- Emailed Janet Aparicio to discuss scheduling. See logged email.

🔧 Work Performed
Annual Inspection Service completed
🔍 Technician Findings
Annual Inspection Service
⚠️ Problem Description
Initial Annual Inspection Service Equipment 16 https://www.ebiotrack.com/inspection.php?iid=31634

Timeline

📞
Case Linked Dec 3, 12:01 AM
Case Number: 00548229
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 5:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.8 business days
👷
▶
2 Technician Assigned Dec 11, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 20h
🚨 50.0 business days
👷
Technician Assigned by Michael Burris Feb 24, 4:37 PM
Technician: Michael Russell
🗓️
▶
2 Status: Scheduled Feb 24, 4:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-26T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 24, 4:54 PM
Scheduled For: 2026-02-26T17:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Michael Russell Feb 26, 2:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 21h
⏱️
3x Labor Added Feb 26, 2:56 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 40
✔️
Status: Completed by Michael Russell Feb 26, 3:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 7m
🏁
Status: Closed by Michael Russell Feb 26, 7:44 PM
From: Completed
To: Closed
Duration in Previous: 4h 8m
⏳ 3.5 business days
📄
▶
3 Status: Ready to Bill Mar 3, 12:57 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255471
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days
Assigned
Duration: 49.6 business days (threshold: 4.0 business hours)
Exceeded by 49.1 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548229
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michael Russell
Scheduled
Feb 26, 12:00 PM
Created
Dec 3, 5:24 PM
Invoice #
SM-255471

Work Details (3)

Name Type Status Qty Amount Date
WL-03121466 Labor Open 1.5 $0.00 Feb 26, 2:56 PM
WL-03121467 Labor Open 1.5 $1,245.00 Feb 26, 2:56 PM
WL-03121468 Travel Open 40 - Feb 26, 2:56 PM

Details