Midmark Service Request Dispatch Authorization - WO-00134283
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD Scale issues - SRA Request
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2649622 Item 626-003
ITEM DESCRIPTION
626-003 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
12/18/2025 Sramen - Midmark sent email stating to close WO. I have marked this serviced. SERVICED AND CLOSED DATES WILL NOT MATCH.
12/18/25 SReich - Per the attached email from Midmark: You may close this SR and bill for any services, as we have not received a response from the customer.
12/4 MOwens Called and spoke to Tanesha Bartley. I told her the first available opening is on Mon. 12/8 from 2-5pm. She said that will be good for her .She will show the tech where the chair is when he arrives onsite.
12/03/2025 SRobinson- Called Tanesha Bartley, 1(337) 600-9694. Spoke with Tanesha and gave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
'F' LOAD CELLS STUCK USING BOARD DISPLAY; USED HAND CONTROLS, 'F' LOAD CELLS REACTING; SPOKE TO MIDMARK, DX AS SCALE BOARD ISSUE
🔍Technician Findings
NO ACTIVE ERRORS; LOW BAT IN HAND CONTROL, CHANGED BATTERIES; ZERO TIMES OUT, SCALE TIMES OUT; ALL FEET DOWN; IQVITALS DISPLAY 'UNSTABLE' (PIC ATTACHED)
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD Scale issues - SRA Request
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2649622 Item 626-003
ITEM DESCRIPTION
626-003 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Tanesha was calling for an update on a return visit, she is going to contact Midmark.
📋
Inbound from +13376009694
Completed Jan 2, 2026
Tanesha Bartley called in to see when tech will be back. She said she was told by tech he needed to order parts and would be back. The WO is showing closed. sent team message
📧
Email:EMSAR East - SR 1501466
Completed Dec 18, 2025
From: Dispatch@midmark.com
To: mowens@emsar.com, abby.jinerson@emsar.com, ksmith@emsar.com
Cc: sramen@emsar.com, rhea.berry@emsar.com, robert.ingraham@emsar.com, dispatch@emsar.com, jonielle.dedman@emsar.com, mark.franks@emsar.com, matthew.bateman@emsar.com, shawn.rogers@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello, EMSAR, You may close this SR and bill for any services, as we have not received a response from the customer. If you have any questions or need additional inf
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: taneshabartley2015@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318632Location: Jefferson Honickman CenterAddress: 1101 Chestnut St Philadelphia, PA 19107Device: 626 (Series) Chair V2649622Problem Description: Travel Zone 1
PROBLEM SUMMARY
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: taneshabartley2015@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318632Location: Jefferson Honickman CenterAddress: 1101 Chestnut St Philadelphia, PA 19107Device: 626 (Series) Chair V2649622Problem Description: Travel Zone 1
PROBLEM SUMMARY
📋
Outbound to +13376009694
Completed Dec 4, 2025
Called and spoke to Tanesha Bartley. I told her the first available opening is on Mon. 12/8 from 2-5pm. She said that will be good for her .She will show the tech where the chair is when he arrives onsite.
📋
Outbound to +13376009694
Completed Dec 3, 2025
12/03/2025 SRobinson- Called Tanesha Bartley, 1(337) 600-9694. Spoke with Tanesha and gave her the WO# and advised a coordinator will be reaching out to schedule.
Dec 18, 2025 11:10am
@Chris Galasso We received an email from Midmark to close this WO as they have not received a response from the customer. Please close today. CC:@Matthew Bateman
Dec 31, 2025 1:30pm
@Chris Galasso please fill out the SRA for this WO, attach it and finalize the correction. If you need any assistance, please let me know. Thanks.
Jan 2, 2026 11:19am
@Chris Galasso @Melissa Owens Tanesha Bartley called in to see when tech will be back. She said she was told by tech he needed to order parts and would be back. The WO is showing closed. Please advise. @Allison Belyea
📅
WO-01318632 - Repair - 626 (Series) Chair - Philadelphia - Jefferson Honickman Center
Dec 8, 2025 2:00pm – 5:00pm
Work Order: WO-01318632
Account: MIDMARK
Customer Case Number: SR 1501466 WO-00134283
Location: Jefferson Honickman Center
Address: 1101 Chestnut St, Philadelphia, PA 19107
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2649622
Contact Name: Tanesha Bartley
Contact Phone: 1(337) 600-9
PDF
SRA_WO-00134283_ver1
Dec 3, 2025
JPG
IMG_20251208_163549_457
Dec 8, 2025
PDF
1318632x
Dec 31, 2025
Timeline
📞
Case Linked Dec 3, 7:30 AM
Case Number:00548299
Subject:Midmark Service Request Dispatch Authorization - WO-00134283
Status:Closed
📋
▶
2
Work Order Created Dec 3, 5:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Dec 4, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 44m
🗓️
▶
2
Status: Scheduled Dec 4, 9:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-08T19:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Chris GalassoDec 8, 4:39 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 6h
⏱️
▶
3
6x Labor Added Dec 8, 10:35 PM
6x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086451
Status:Closed
📦
Status: Awaiting Parts by Chris Galasso
From:Tech On Site
To:Awaiting Parts
Duration in Previous:5h 57m
⚠️8.2 business days
✔️
Status: Completed by Stephanie RamenDec 18, 11:08 AM
From:Awaiting Parts
To:Completed
Duration in Previous:9d 12h
🏁
Status: Closed by Matthew BatemanDec 18, 11:53 AM
From:Completed
To:Closed
Duration in Previous:44m
🚨10.0 business days
✏️
Status: WO Correction Needed by Nancy SuarezDec 31, 12:25 PM
From:Closed
To:WO Correction Needed
Duration in Previous:13d 0h
🏁
Status: Closed by Chris GalassoDec 31, 10:08 PM
From:WO Correction Needed
To:Closed
Duration in Previous:9h 42m
⏳2.2 business days
📄
▶
3
Status: Ready to Bill Jan 2, 10:51 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-250365
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)