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← WO Overview

WO-01318633 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 CA Upland — 440 N Mountain Ave Suite #103, Upland CA, 91786

Dec 3, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 9, 2025
4 business days (counted)
Running total: 4 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Dec 9 → Feb 24, 2026
51 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 57 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 9 Ready for Scheduling ▶ Running 4 4
Dec 9 → Feb 24 Assigned ▶ Running 51 55
Feb 24 → Feb 25 Scheduled ▶ Running 1 56
Feb 25 → Feb 26 Tech On Site ▶ Running 1 57
Dispatch 0.0d
Coordinators 57.2d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.2 days
Over SLA
Field Work
0.9 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Feb 26, 2026 (1 days early)
📅
56.7 days Total Age
⏱️
51.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
56.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548232
eBiotrack - Automated New Inspection Created
Closed
Annual Inspection Service 13 Pcs https://www.ebiotrack.com/inspection.php?iid=31638
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alexis Raisola
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318633 (current) Invoiced
Inspection • Michael Russell
Created: Dec 3, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 51.7 days stuck in "Assigned"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.1d / 1.0d SLA
Assigned
51.7d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-24 Mburris called set appt with Amy 2-25 10am

🔧 Work Performed
performed inspection
🔍 Technician Findings
Annual Inspection Service
⚠️ Problem Description
Annual Inspection Service 13 Pcs https://www.ebiotrack.com/inspection.php?iid=31638

Timeline

📞
Case Linked Dec 3, 12:02 AM
Case Number: 00548232
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 5:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.8 business days
👷
▶
2 Technician Assigned Dec 9, 1:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 19h
🚨 52.0 business days
👷
Technician Assigned by Michael Burris Feb 24, 4:14 PM
Technician: Michael Russell
📅
▶
2 Dispatch Scheduled Feb 24, 4:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 77d 3h
🔧
Status: Tech On Site by Michael Russell Feb 25, 4:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 40m
⏱️
▶
2 3x Labor Added Feb 25, 11:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 59m, 0m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Mar 2, 1:06 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255344

Bottlenecks

Ready for Scheduling
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Assigned
Duration: 51.7 business days (threshold: 4.0 business hours)
Exceeded by 51.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michael Russell
Scheduled
Feb 25, 1:00 PM
Created
Dec 3, 5:48 PM
Invoice #
SM-255344

Work Details (3)

Name Type Status Qty Amount Date
WL-03120601 Labor Open 5 $0.00 Feb 25, 11:09 PM
WL-03120602 Labor Open 1 $1,245.00 Feb 25, 11:09 PM
WL-03120603 Travel Open 295 - Feb 25, 11:09 PM

Details