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WO-01318634 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 CA Santa Clarita — 24355 Lyons Ave Suite 211, Santa Clarita CA, 91321

Dec 3, 2025 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (56 biz days late)
Active: 76 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 11, 2025
6 business days (counted)
Running total: 6 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Dec 11 → Feb 24, 2026
49 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Completed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 60 of ? biz days used
9d
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 16, 2026
9 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 16 → Mar 18, 2026
2 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 25, 2026
5 business days (counted)
Running total: 76 of ? biz days used
Created: Dec 3, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 11 Ready for Scheduling ▶ Running 6 6
Dec 11 → Feb 24 Assigned ▶ Running 49 55
Feb 24 → Feb 24 Entered ▶ Running 0 55
Feb 24 → Feb 24 Assigned ▶ Running 0 55
Feb 24 → Mar 2 Scheduled ▶ Running 4 59
Mar 2 → Mar 2 Completed ▶ Running 0 59
Mar 2 → Mar 3 Incomplete ▶ Running 1 60
Mar 3 → Mar 16 Reschedule ▶ Running 9 69
Mar 16 → Mar 18 Assigned ▶ Running 2 71
Mar 18 → Mar 25 Scheduled ▶ Running 5 76
Dispatch 0.0d
Coordinators 77.5d
Incomplete 2.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
77.5 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Feb 27, 2026 Completed: Mar 25, 2026 (25 days late)
📅
75.2 days Total Age
⏱️
49.6d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
69.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 24, 2026
Visit 2 Mar 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548233
eBiotrack - Automated New Inspection Created
Closed
Annual Inspection Service 12 Pcs https://www.ebiotrack.com/inspection.php?iid=31633
Priority
Standard
Origin
Email
Reason
New Case
Contact
Deisy Silva
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318634 (current) Invoiced
Inspection • Rene Yescas
Created: Dec 3, 2025 • Closed: Mar 24, 2026
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 49.6 days stuck in "Assigned"
⏱️
Total Delay 69.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.1d / 1.0d SLA
Assigned
52.6d / 0.5d SLA
Scheduled
9.2d / 2.0d SLA
Incomplete
2.0d
Reschedule
9.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-18 Mburris email from POC Candy Fields to set 3-24 with an arrival window between 10am and 11:30am. 

Hello, we have 3 patient rooms that will be occupied that day; however if you feel you can work around it we will be here 😊

Thank You


3-16 Mburris email sent to POC

3/2 KWeiss, Chatter sent to tech, I see the order status, on this w/o, is incomplete, and the follow up notes say it needs to be rescheduled, but the history shows serviced. Does this inspection need to be rescheduled? Or should it be completed and closed?

3/1/26 Rberry- Chattered: @Michael Russell​ @Nicholas Willick​ I see that this WO is still in scheduled status but I do not see any time or documentation. Can you please advise if this was completed or if a return visit is needed? Thank you! @Michael Burris​ 


2-24 Mburris spoke with Amy and set 2-27 10am 

🔧 Work Performed
Site was secured/closed upon arrival. Unable to gain entry to perform the annual inspection. Will follow up for a confirmed entry time.RY 3-24-26 performed annual inspection service,service complete.
🔍 Technician Findings
Site was secured/closed upon arrival. Unable to gain entry to perform the annual inspection. Will follow up for a confirmed entry time.RY 3-24-26 annual inspection service needed.
⚠️ Problem Description
Annual Inspection Service 12 Pcs https://www.ebiotrack.com/inspection.php?iid=31633

Timeline

📞
Case Linked Dec 3, 12:02 AM
Case Number: 00548233
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 5:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.8 business days
👷
▶
2 Technician Assigned Dec 11, 2:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 20h
🚨 50.0 business days
🆕
▶
3 Status: Entered Feb 24, 3:00 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Michael Russell
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-27T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 26, 10:28 AM
Scheduled For: 2026-02-27T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 8x Labor Added Mar 2, 10:21 AM
8x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 5d 19h, 0m
⏳ 2.0 business days
🔄
Status: Reschedule by Gavin Poole Mar 3, 2:55 PM
From: Incomplete
To: Reschedule
Duration in Previous: 1d 4h
🚨 10.0 business days
👷
▶
2 Technician Assigned Mar 16, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 12d 20h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Mar 18, 2:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-24T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 19, 3:09 PM
Scheduled For: 2026-03-24T16:30:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Mar 24, 8:13 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 5h, 0m
📄
▶
2 Status: Ready to Bill Mar 25, 1:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 28, 10:55 AM
Invoice Number: SM-257448

Bottlenecks

Ready for Scheduling
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Assigned
Duration: 49.6 business days (threshold: 4.0 business hours)
Exceeded by 49.1 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Reschedule
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00548233
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Rene Yescas
Scheduled
Mar 24, 12:30 PM
Created
Dec 3, 5:52 PM
Invoice #
SM-257448

Work Details (11)

Name Type Status Qty Amount Date
WL-03125879 Labor Open 1.5 $0.00 Mar 2, 10:21 AM
WL-03125880 Labor Open 1 $0.00 Mar 2, 10:21 AM
WL-03125881 Travel Open 100 - Mar 2, 10:21 AM
WL-03125882 Travel Open 30 - Mar 2, 10:21 AM
WL-03125883 Expenses Open 1 $0.00 Mar 2, 10:21 AM
WL-03125884 Expenses Open 1 $0.00 Mar 2, 10:21 AM
WL-03125885 Expenses Open 1 $0.00 Mar 2, 10:21 AM
WL-03125886 Expenses Open 1 $0.00 Mar 2, 10:21 AM
WL-03157757 Labor Open 2.5 $0.00 Mar 24, 8:13 PM
WL-03157758 Labor Open 2 $1,245.00 Mar 24, 8:13 PM
WL-03157759 Travel Open 85 - Mar 24, 8:13 PM

Details