Midmark Service Request Dispatch Authorization - WO-00134298
Closed
Zone 2
NWD Water leaking *SPECIAL BILLING*
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/4 KSmith -- Scheduled for 12/9 with Francesca. 9-11am
12/4 KHardison, Left a vm regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
Tech found the unit was not level, which caused it to leak water because the water did not activate the water sensor. Tech re-leveled the unit and completed a cycle.
🔍Technician Findings
Tech found the unit leaking water
⚠️Problem Description
Zone 2
NWD Water leaking *SPECIAL BILLING*
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Left a vm regarding WO. Advised that a coordinator will call for scheduling.
📅
WO-01318662 - Repair - M9 (Series) Sterilizer - TOMS RIVER - Main Street Foot and Ankle Care LLC
Dec 9, 2025 9:00am – 10:00am
Work Order: WO-01318662
Account: MIDMARK
Customer Case Number: SR 1501940 WO-00134298
Location: Main Street Foot and Ankle Care LLC
Address: 618 Main St, TOMS RIVER, NJ 08753
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V617526
Contact Name: Francesca Cavanagh
Contact Phone: 1(732
PDF
SRA_WO-00134298_ver1
Dec 4, 2025
PDF
SRA_WO-00134298_ver1
Dec 9, 2025
PDF
SRA_WO-00134298_ver1
Dec 11, 2025
Timeline
📞
Case Linked Dec 3, 10:56 AM
Case Number:00548413
Subject:Midmark Service Request Dispatch Authorization - WO-00134298
Status:Closed
📋
▶
2
Work Order Created Dec 4, 8:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 4, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 11m
🗓️
▶
2
Status: Scheduled Dec 4, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-09T14:00:00.000+0000
⏳4.0 business days
🔧
▶
3
Status: Tech On Site Dec 9, 10:02 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.5, 0.5, 51
✔️
Status: Completed by Pete Ramos
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3m, 0m
⏳2.2 business days
✏️
Status: WO Correction Needed by Nancy SuarezDec 11, 5:01 PM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 18h
🏁
Status: Closed by Pete RamosDec 11, 11:43 PM
From:WO Correction Needed
To:Closed
Duration in Previous:6h 42m
📄
Status: Ready to Bill by Nancy SuarezDec 12, 11:18 AM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:11h 35m, 0m
💰
Status: Invoiced by Nancy SuarezDec 12, 11:24 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
⏳2.0 business days
🧾
Invoice Created Dec 15, 8:15 AM
Invoice Number:SM-249018
Bottlenecks
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)