Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318705 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LVH-Pocono — 206 E Brown St, East Stroudsburg PA, 18301

Dec 4, 2025 → Jan 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (14 biz days early)
Active: 22 biz days
Paused: 2 biz days
🕐 Clock stopped: Invoiced (Jan 10, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 15, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 7 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 31, 2025
11 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 18 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Dec 31 → Jan 5, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 18 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 8, 2026
3 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 10, 2026
1 business day (counted)
Running total: 22 of ? biz days used
Created: Dec 4, 2025 Invoiced: Jan 10, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 15 Scheduled ▶ Running 7 7
Dec 15 → Dec 15 Entered ▶ Running 0 7
Dec 15 → Dec 31 Scheduled ▶ Running 11 18
Dec 31 → Dec 31 Entered ▶ Running 0 18
Dec 31 → Jan 5 Ready for Release ⏸ Paused 2 —
Jan 5 → Jan 5 Assigned ▶ Running 0 18
Jan 5 → Jan 8 Scheduled ▶ Running 3 21
Jan 8 → Jan 8 Entered ▶ Running 0 21
Jan 8 → Jan 10 Scheduled ▶ Running 1 22
Dispatch 17.1d
Holding 3.0d (excluded)
Coordinators 25.4d
Billing 13.9d
✓ SLA Met
Dispatch
17.1 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
25.4 days
Over SLA
Billing
13.9 days
Over SLA
Created: Dec 4, 2025 Due: Jan 31, 2026 Completed: Jan 10, 2026 (21 days early)
📅
25.0 days Total Age
⏱️
18.8d in L2 Review Longest Stage
🔄
13 transitions Status Changes
⚠️
57.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548770
Urgent GE MIC Install Request
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Rebecca Arnold
Owner
Kimberly Hardison
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318705 (current) Invoiced
Installation • Rodney Charles
Created: Dec 4, 2025 • Closed: Jan 10, 2026
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 18.8 days stuck in "L2 Review"
⏱️
Total Delay 57.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
25.4d / 2.0d SLA
Ready for Release
3.0d
Assigned
0.0d / 0.5d SLA
Closed
14.0d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA
L2 Review
18.8d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/08/2026 Updating to Rodney as he will already be in the area.

1/05/2026 RFosbury - scheduling for Rick C on 1/09/2026

12/31/2025 RFosbury - HOLD - Delayed until new year.

12/15/2025 RArnold - Updating to Rick per Fady

12/04/2025 RArnold - Requested install date of 12/19. Dispatching to Carlos

🔧 Work Performed
MIC Installation
🔍 Technician Findings
Could not find pallet with accessories is missing! Could not complete installation of equipment.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA FREESTANDING WARMER / PFS25250121SA,PFS25250122SA PANDA IRES WARMER / PBW25258707SA ASSY-LAU, PANDA IN-BED SCALE, Finished g / P309357L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - PANDA

Timeline

📞
Case Linked Dec 4, 9:16 AM
Case Number: 00548770
Subject: Urgent GE MIC Install Request
Status: Closed
📋
Work Order Created Dec 4, 10:03 AM
Work Order: WO-01318705
Type: Installation
Priority: PC
📅
▶
3 Dispatch Scheduled Dec 4, 10:50 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 47m
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Dec 15, 3:47 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Rick Charles
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-19T13:00:00.000+0000
📅
Dispatch Scheduled by Fady Messak Dec 16, 7:09 AM
Scheduled For: 2025-12-30T13:00:00.000+0000
🚨 11.0 business days
🆕
▶
2 Status: Entered Dec 31, 10:50 AM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Rich Fosbury
From: Entered
To: Ready for Release
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
4 Status: Assigned Jan 5, 8:45 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-09T00:00:00.000+0000, 2026-01-09T05:00:00.000+0000, 2026-01-09T13:00:00.000+0000
⏳ 4.0 business days
👷
▶
4 Technician Assigned Jan 8, 11:06 AM
Technician Assigned → Status: Entered → Technician Assigned → Dispatch Scheduled
🆕
Status: Entered by Rich Fosbury
From: Scheduled, Entered
To: Entered, Scheduled
Duration in Previous: 3d 2h, 0m
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzKA0QAN, Rodney Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-09T00:00:00.000+0000, 2026-01-09T05:00:00.000+0000, 2026-01-09T13:00:00.000+0000
⏳ 2.0 business days
⏱️
5x Labor Added Jan 9, 11:59 AM
Type: Labor, Travel
Status: Open
Qty: 2, 4, 75
✔️
Status: Completed by Rodney Charles Jan 10, 6:49 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 19h, 0m
🚨 14.0 business days
⏱️
▶
2 Labor Added Jan 30, 8:56 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 20d 2h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 12:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 3h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:12 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 19h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00548770
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Jan 9, 8:00 AM
Created
Dec 4, 10:03 AM
Invoice #
SM-258373

Work Details (6)

Name Type Status Qty Amount Date
WL-03059457 Labor Open 2 $0.00 Jan 9, 11:59 AM
WL-03059458 Labor Open 4 $540.00 Jan 9, 11:59 AM
WL-03059459 Labor Open 2 $250.00 Jan 9, 11:59 AM
WL-03059460 Travel Open 75 $0.00 Jan 9, 11:59 AM
WL-03059461 Travel Open 75 $0.00 Jan 9, 11:59 AM
WL-03084624 Labor Open 0.016666666666667 $38.00 Jan 30, 8:56 AM

Details