12/04 Location to be made active and synced to EBT
Closed
Q-00031303
Name: Jody Sale
Phone: 6187418634
Email: Jody.sale@hshs.org
Notes: The pulse ox is not working. We have tried a new one and it is still not working.
Model: Midmark - IQvitals Zone
Model Type: Vital Signs Monitor
Custom Field: HMI000016022
Asset ID: 6254719
Site: HSHS Medical Group, Inc (Hospital Sisters Health System Medical Group) - HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031<https://www.ebiotrack.com/sites.php?sid=17648> - Demo Mode
Serial #: 22600613
2x hr labor
1x - Adult Sensor 2-200-0040
1x - Patient Cable 2-200-0042
3x- shipping @28
https://www.ebiotrack.com/workorder.php?wo=70121
24 x 18 x 12" Corrugated Boxes
Outbound - 1Z01E3E70297753698
- Estimated delivery - 12/9/2025
Return - 1Z01E3E79093650337
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Q-00031303 quote provided and accepted - Sent boxes/packing material and shipping labels
⚠️Problem Description
Q-00031303
The pulse ox is not working. We have tried a new one and it is still not working.
Midmark - IQvitals Zone
Model Type: Vital Signs Monitor
Custom Field: HMI000016022
Asset ID: 6254719
Serial #: 22600613
https://www.ebiotrack.com/workorder.php?wo=70126
📋
Inbound from +16186419011
Completed Jun 29, 2026
spoke with Ashley, she has questions about her bill
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 20, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 13, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 6, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 30, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 23, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 16, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 9, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 2, 2026
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 26, 2025
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 19, 2025
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 12, 2025
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01318737 Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031 Address: 1116 Hartman Lane SHILOH, IL 62221 Device: Q-00031303
The pulse ox is not
To: jody.sale@hshs.org; ashley.patterson@hshs.org; david.loebner@hshs.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79093650337.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01318737
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previousl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: jody.sale@hshs.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318737Location: HSHS Medical Group-Family Medicine - Shiloh-HMI01- 5031Address: 1116 Hartman Lane SHILOH, IL 62221Device: Problem Description: Q-00031303
The pulse ox is not working. We h
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01318737
Completed Dec 5, 2025
To: jody.sale@hshs.org; ashley.patterson@hshs.org; david.loebner@hshs.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01318737
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the n
Case #00545512 – 12/04 Location to be made active and synced to EBT
Status: Closed | Priority: Standard
Q-00031303
Name: Jody Sale
Phone: 6187418634
Email: Jody.sale@hshs.org
Notes: The pulse ox is not working. We have tried a new one and it is still not working.
Model: Midmark - IQvitals Zone
Model Type: Vital Signs Monitor
Custom Field: HMI000016022
Asset ID: 6254719
Site: HSHS Medical
💬Case Comment
Internal Nov 24, 2025 2:26pm
waiting for parts set up Patient Cable 2-200-0042
Timeline
📞
Case Linked Nov 20, 9:33 AM
Case Number:00545512
Subject:12/04 Location to be made active and synced to EBT
Status:Closed
⚠️9.0 business days
📋
▶
3
Work Order Created Dec 4, 11:48 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Shelby Robinson
Technician:Ryan Schwochow
👷
Status: Assigned by Shelby Robinson
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 5, 10:57 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:23h 8m
🔩
▶
2
2x Parts Added Dec 5, 4:29 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:5h 32m
⏳1.9 business days
⏸️
Status: On Hold by Ryan SchwochowDec 8, 2:38 PM
From:Reschedule
To:On Hold
Duration in Previous:2d 22h
🚨52.0 business days
👷
▶
2
Status: Assigned Feb 23, 1:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 26, 9:45 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254939
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)