Detailed work order timeline, KPIs, and analysis
Valley View Center for Nursing Care and Rehabilitation • Inspection • PSM
📍 Valley View Center for Nursing Care and Rehabilitation — 2 Glenmere Cove Road, Goshen NY, 10924
Dec 4, 2025 → Apr 24, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 4 → Dec 4 | Created | ▶ Running | 0 | 0 |
| Dec 4 → Dec 5 | Ready for Scheduling | ▶ Running | 1 | 1 |
| Dec 5 → Dec 8 | Assigned | ▶ Running | 1 | 2 |
| Dec 8 → Dec 23 | Scheduled | ▶ Running | 11 | 13 |
| Dec 23 → Jan 15 | Reschedule | ▶ Running | 15 | 28 |
| Jan 15 → Feb 23 | Scheduled | ▶ Running | 25 | 53 |
| Feb 23 → Feb 23 | Entered | ▶ Running | 0 | 53 |
| Feb 23 → Feb 23 | Assigned | ▶ Running | 0 | 53 |
| Feb 23 → Mar 23 | Scheduled | ▶ Running | 20 | 73 |
| Mar 23 → Mar 23 | Reschedule | ▶ Running | 0 | 73 |
| Mar 23 → Apr 24 | Scheduled | ▶ Running | 24 | 97 |
4/27/26 DPatton - confirming billing amount is $125 per asset? (474 units x $125 = $59,250) TOTAL BILLING AMOUNT $59,250 ?
4/14 KSmith -- FSE is out the rest of this week due to a family emergency. Rescheduled for 4/20-4/24 with Peter. 9-11am
4/13 SRogers: PLEASE MARK ALL TRAVEL AND LABOR FOR 4/13 NON-BILLABLE - tech needed to leave shortly after arrival due to a family emergency.
3/23 KSmith -- Rescheduled for 4/13 with Peter. 9-11am
3/23 KSmith -- Per Rob I, this account needs rescheduled to allow FSE to cover Ethos this week. Sent email to Peter to reschedule for the week of 4/13
3/16 KSmith -- Return trip scheduled for 3/23-27 with Peter, per his request.
2/26 KSmith -- Return trip scheduled for the week of 3/9 with Peter. MS and EA
2/23 KSmith -- Let Peter know we won't be there today due to the inclement weather but will be there tomorrow to get started
1/15 KSmith -- Scheduled for 2/23-2/27 with Peter. Another wing has been added as well.
1/14 KSmith -- Shawn believes the tools arrived to the FSEs yesterday and is going to check. Sent email to Peter to schedule for 2/23-2/27 (First full week Ed and Mohamed had available together)
1/14 KSmith -- Shawn is checking if there is an update regarding the tools
1/6 KSmith -- Teams message to Shawn to see if there's an update on the tools. Brad was checking with MM yesterday but never heard back from Brad
1/5 KSmith -- Per Shawn, no update on the tools yet, but will hopefully have one today
1/2/26 RBerry- Updated due date based on tech needing tool.
12/30 KSmith -- No update from MM yet on the tool shipping
12/29 KSmith -- Teams message to Shawn to see if there is an update on the test equipment
12/23 KSmith -- Testing equipment for Mohamed and Ed still has not shipped. Advised Peter that we need to reschedule and once we get tracking information on the tools we will get them rescheduled ASAP
12/22 KSmith -- FSEs still have not received the tools. Teams message to Shawn for update. Cannot go onsite without it
12/9 KSmith -- Per Scott B, " I attached an equipment list provided by the site. It shows roughly 670 pieces of equipment, not the 449 mentioned in problem description. I just wanted to make all aware. "
CONFIRMED
12/08/2025 LHill-emailed Scott Berry to take a look at the email to make sure we have correct equipment count.
12/8 KSmith -- Sent email to schedule for 12/29-12/31 (Ed and Mo)
12/5 KSmith -- Per Rob I, "Scott- as a heads up, this facility is a place we sent Phil Krogstad, Mohamed Shareed, and Ed Arias to several times for bed PM’s on LTC beds. They aren’t Joerns beds, but they are like Joerns beds if I recall. There was a wing that they refused access to for us every time we sent someone. Every tech required significant travel and resulted in a lost day of revenue. Eventually Jim Boggett told the customer we were billing and any equipment not captured was a result of the facility refusing access. Just want you to be prepared for that because I’m sure we won’t gain access to everything again. We need to cap this at 3 documented visits and close it and bill them as is. Last year/early this year it was stretched of 2-3 months. I will not be doing that again. "
12/5/25 MShareed- Placed order for Bed entrapment tool. current tool out of calibration.
12/5 KSmith -- Sent email to schedule for 12/29-12/31 (Ed and Mo)
12/04/2025 LHill-rec'd email from Peter-Since the last visit approximately 276 beds were removed from the facility and replaced with approximately 176 new beds Joerns Easy Care.
I have an excel list of the new beds and locations that I attached. The new beds start on line 420 and go to the end of the sheet. It lists beds and mattresses. Its not well organized but its what I have at the moment. I believe there are a lot less nebulizers as well as some other equipment that has been added that I can let the tech here know.
The two techs that I have on file from the past are Philip Krogstad and Mohamad Shareed. If you are sending a different tech I will need a letter stating that a background check was completed on them.
See logged email.
Scheduling ahead needed: Yes.
Certain day or time: Any day or time Monday – Friday from 8AM-5PM
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: Sign in/out with our security team and get a key card for facility access. The two techs that I have on file from the past are Philip Krogstad and Mohamad Shareed. If you are sending a different tech I will need a letter stating that a background check was completed on them.
12/04/2025 LHill-sent email to Peter Bambino at pbambino@orangecountygov.com to confirm contact & equipment.
12/04/2025 LHill-LM at 917-572-3522 for Peter Bambino to confirm contact & equipment.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03118369 | Travel | Open | 54 | - | Feb 24, 6:06 PM |
| WL-03118368 | Travel | Open | 57 | - | Feb 24, 6:06 PM |
| WL-03118366 | Labor | Open | 6.25 | $0.00 | Feb 24, 6:06 PM |
| WL-03118365 | Labor | Open | 1.75 | $0.00 | Feb 24, 6:06 PM |
| WL-03118367 | Labor | Open | 1.25 | $0.00 | Feb 24, 6:06 PM |
| WL-03119206 | Labor | Open | 1.5 | $0.00 | Feb 25, 10:27 AM |
| WL-03119207 | Labor | Open | 6.5 | $0.00 | Feb 25, 10:27 AM |
| WL-03119208 | Labor | Open | 1.25 | $0.00 | Feb 25, 10:27 AM |
| WL-03119209 | Travel | Open | 57 | - | Feb 25, 10:27 AM |
| WL-03119210 | Travel | Open | 54 | - | Feb 25, 10:27 AM |
| WL-03120961 | Travel | Open | 54 | - | Feb 26, 10:12 AM |
| WL-03120957 | Labor | Open | 1.5 | $0.00 | Feb 26, 10:12 AM |
| WL-03120960 | Travel | Open | 57 | - | Feb 26, 10:12 AM |
| WL-03122206 | Labor | Open | 6.75 | $0.00 | Feb 26, 8:14 PM |
| WL-03122207 | Labor | Open | 1.25 | $0.00 | Feb 26, 8:14 PM |
| WL-03122871 | Labor | Open | 1.5 | $0.00 | Feb 27, 10:17 AM |
| WL-03122872 | Labor | Open | 6.5 | $0.00 | Feb 27, 10:17 AM |
| WL-03122873 | Labor | Open | 1.25 | $0.00 | Feb 27, 10:17 AM |
| WL-03122874 | Travel | Open | 57 | - | Feb 27, 10:17 AM |
| WL-03122875 | Travel | Open | 54 | - | Feb 27, 10:17 AM |
| WL-03136474 | Labor | Open | 1.75 | $0.00 | Mar 9, 7:05 PM |
| WL-03136478 | Travel | Open | 67 | - | Mar 9, 7:05 PM |
| WL-03136477 | Travel | Open | 63 | - | Mar 9, 7:05 PM |
| WL-03136476 | Labor | Open | 1.5 | $0.00 | Mar 9, 7:05 PM |
| WL-03136475 | Labor | Open | 6.25 | $0.00 | Mar 9, 7:05 PM |
| WL-03136496 | Labor | Open | 1.5 | $0.00 | Mar 9, 7:28 PM |
| WL-03136497 | Labor | Open | 5.25 | $0.00 | Mar 9, 7:28 PM |
| WL-03136498 | Labor | Open | 1.5 | $0.00 | Mar 9, 7:28 PM |
| WL-03136499 | Travel | Open | 54 | - | Mar 9, 7:28 PM |
| WL-03136500 | Travel | Open | 57 | - | Mar 9, 7:28 PM |
| WL-03137133 | Labor | Open | 1.5 | $0.00 | Mar 10, 10:58 AM |
| WL-03137134 | Labor | Open | 5.5 | $0.00 | Mar 10, 10:58 AM |
| WL-03137135 | Labor | Open | 1.5 | $0.00 | Mar 10, 10:58 AM |
| WL-03137136 | Travel | Open | 57 | - | Mar 10, 10:58 AM |
| WL-03137137 | Travel | Open | 57 | - | Mar 10, 10:58 AM |
| WL-03140210 | Labor | Open | 1.5 | $0.00 | Mar 11, 7:26 PM |
| WL-03140211 | Labor | Open | 6.75 | $0.00 | Mar 11, 7:26 PM |
| WL-03140212 | Labor | Open | 1.5 | $0.00 | Mar 11, 7:26 PM |
| WL-03140213 | Travel | Open | 63 | - | Mar 11, 7:26 PM |
| WL-03140214 | Travel | Open | 67 | - | Mar 11, 7:26 PM |
| WL-03140250 | Labor | Open | 1.5 | $0.00 | Mar 11, 7:51 PM |
| WL-03140248 | Labor | Open | 1.5 | $0.00 | Mar 11, 7:51 PM |
| WL-03140249 | Labor | Open | 6.5 | $0.00 | Mar 11, 7:51 PM |
| WL-03140251 | Travel | Open | 57 | - | Mar 11, 7:51 PM |
| WL-03140252 | Travel | Open | 55 | - | Mar 11, 7:51 PM |
| WL-03141609 | Labor | Open | 1.5 | $0.00 | Mar 12, 2:41 PM |
| WL-03141610 | Labor | Open | 4 | $0.00 | Mar 12, 2:41 PM |
| WL-03141611 | Labor | Open | 1.5 | $0.00 | Mar 12, 2:41 PM |
| WL-03141612 | Travel | Open | 55 | - | Mar 12, 2:41 PM |
| WL-03141613 | Travel | Open | 55 | - | Mar 12, 2:41 PM |
| WL-03143867 | Labor | Open | 1.5 | $0.00 | Mar 13, 5:10 PM |
| WL-03143868 | Labor | Open | 2.75 | $0.00 | Mar 13, 5:10 PM |
| WL-03143869 | Labor | Open | 1.5 | $0.00 | Mar 13, 5:10 PM |
| WL-03143870 | Travel | Open | 61 | - | Mar 13, 5:10 PM |
| WL-03143871 | Travel | Open | 67 | - | Mar 13, 5:10 PM |
| WL-03183482 | Labor | Open | 1.25 | $0.00 | Apr 13, 10:11 AM |
| WL-03183483 | Travel | Open | 64 | - | Apr 13, 10:11 AM |
| WL-03183799 | Labor | Open | 0.5 | $0.00 | Apr 13, 1:44 PM |
| WL-03183800 | Labor | Open | 1.5 | $0.00 | Apr 13, 1:44 PM |
| WL-03192705 | Labor | Open | 1.5 | $0.00 | Apr 20, 11:50 AM |
| WL-03192706 | Labor | Open | 5 | $0.00 | Apr 20, 11:50 AM |
| WL-03192707 | Labor | Open | 1.25 | $0.00 | Apr 20, 11:50 AM |
| WL-03192708 | Travel | Open | 57 | - | Apr 20, 11:50 AM |
| WL-03192709 | Travel | Open | 57 | - | Apr 20, 11:50 AM |
| WL-03194115 | Labor | Open | 1.5 | $0.00 | Apr 21, 11:19 AM |
| WL-03194116 | Labor | Open | 5 | $0.00 | Apr 21, 11:19 AM |
| WL-03194117 | Labor | Open | 1.25 | $0.00 | Apr 21, 11:19 AM |
| WL-03194118 | Travel | Open | 64 | - | Apr 21, 11:19 AM |
| WL-03194119 | Travel | Open | 55 | - | Apr 21, 11:19 AM |
| WL-03195670 | Labor | Open | 1.5 | $0.00 | Apr 22, 10:21 AM |
| WL-03195671 | Labor | Open | 6.5 | $0.00 | Apr 22, 10:21 AM |
| WL-03195672 | Labor | Open | 1.5 | $0.00 | Apr 22, 10:21 AM |
| WL-03195673 | Travel | Open | 55 | - | Apr 22, 10:21 AM |
| WL-03195674 | Travel | Open | 57 | - | Apr 22, 10:21 AM |
| WL-03197639 | Labor | Open | 1.5 | $0.00 | Apr 23, 10:43 AM |
| WL-03197640 | Labor | Open | 6.5 | $0.00 | Apr 23, 10:43 AM |
| WL-03197641 | Labor | Open | 1.25 | $0.00 | Apr 23, 10:43 AM |
| WL-03197642 | Travel | Open | 57 | - | Apr 23, 10:43 AM |
| WL-03197643 | Travel | Open | 55 | - | Apr 23, 10:43 AM |
| WL-03199388 | Labor | Open | 1.5 | $0.00 | Apr 24, 9:49 AM |
| WL-03199389 | Travel | Open | 57 | - | Apr 24, 9:49 AM |
| WL-03199390 | Travel | Open | 57 | - | Apr 24, 9:49 AM |
| WL-03199966 | Labor | Open | 4.75 | $59,250.00 | Apr 24, 3:15 PM |
| WL-03199967 | Labor | Open | 1.5 | $0.00 | Apr 24, 3:15 PM |