12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.
🔧Work Performed
REPLACED BACKREST SHOCK AND LOW SIDE LINE; BLED AND TESTED GOOD
🔍Technician Findings
DAMAGED LOW SIDE LINE; FAILING BACKREST GAS SHOCK; TROLLEY NEVER SHOWED YELLOW LIGHT (ADDITIONAL POSSIBLE ISSUE REPORTED BY SITE)
⚠️Problem Description
Q-00031428
Follow up to WO-01309189
Inspection #: 30676
Asset ID: 13323747
Serial: 2202020700231
Model: Stryker Medical - 6506 PowerPro
Notes: FAILING BACKREST GAS SHOCK, DAMAGED LOW SIDE HOSE;
NEEDS
1 gas spring, 6500-031-077
1 yoke, 6060-032-038
1 hydraulic hose, 6500-001-210 https://www.ebiotrack.com/workorder.php?wo=70134
📞
Call
Completed Dec 11, 2025
12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: john.hamilton@mlems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318777Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.Address: 201 Masonville Rd. Mount Laurel, NJ 08054Device: Problem Description: Q-00031428
Follow up to WO-01309189
Inspecti
📅
WO-01318777 - Repair - Mount Laurel - MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.
Dec 19, 2025 8:00am – 5:00pm
Work Order: WO-01318777
Account: MOUNT LAUREL TOWNSHIP EMS
Customer Case Number:
Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.
Address: 201 Masonville Rd., Mount Laurel, NJ 08054
Manufacturer:
Model #:
Serial #:
Contact Name: John Hamilton
Contact Phone: 609-820-2250
Contact Email: john.h
Timeline
📞
Case Linked Dec 3, 10:43 AM
Case Number:00548398
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⏳2.0 business days
📋
▶
4
Work Order Created Dec 4, 2:17 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00086245
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 10, 1:57 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5d 23h
👷
▶
2
Technician Assigned Dec 10, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:28m
🔩
4x Parts Added Dec 10, 3:00 PM
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Dec 11, 1:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-19T13:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Chris GalassoDec 19, 1:03 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 23h
⏱️
▶
3
Labor Added Dec 19, 1:51 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From:Tech On Site
To:Completed
Duration in Previous:48m
🏁
Status: Closed by Chris Galasso
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 22, 5:48 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 3h, 0m
🚨41.8 business days
🧾
Invoice Created Feb 17, 10:56 AM
Invoice Number:SM-249793
Bottlenecks
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)