Work Order Type: Repair
https://www.ebiotrack.com/workorder.php?wo=70148
please create a non-billable evaluation WO for LAUGHLIN CREMATION & FUNERAL TRIBUTES
Unit: 24-H MiniMAXX 12N46501
"the cot is still having the same problem that it did before when loading it into the van. The legs do not collapse as they should, or at all without a struggle. We are still having issues loading the cot into the van with a person on it and it takes multiple tries before the legs will even collapse." Tech was out 11/18/25 for repair on this unit.
POC: Leah Kane
Address: 222 Washington Rd, Pittsburgh, PA 15216
Thank you, @Lawrence!
Natosha Beierschmitt
12/2025 CRamen spoke with Leah and scheduled for Monday 12/8/2025 with tech arrival between 12-2pm. Tech is to call Leah 412-531-5100 upon arrival and check out with her before leaving with findings and resolution.
12/5 MOwens Sent chatter to CRamen for Brandon to take this one.
12/4 KWeiss, no parts listed to order. Per special instructions, this should be a non-billable w/o for evaluation. Changing to "Ready for scheduling".
🔧Work Performed
evaluation completed
placed 150 lbs of weight on cot and loaded unit
load end wheels sit about one inch from floor not allowing weight to come off legs.
lifted cot to take weight off load end legs and cot loaded as intended.
advised contact to have staff lift cot onto load wheels when loading and to get a platform for inside vehicle to match height of load wheels
unit working as intended and placed back into service
🔍Technician Findings
customer complaint of unit not collapsing correctly when loading
⚠️Problem Description
Work Order Type: Repair
https://www.ebiotrack.com/workorder.php?wo=70152
📄Description
Ferno 24-H miniMAXX Heavy Duty Narrow Body Mortuary Cot
📋
Outbound to +14125315100
Completed Dec 5, 2025
12/2025 CRamen spoke with Leah and scheduled for Monday 12/8/2025 with tech arrival between 12-2pm. Tech is to call Leah 412-531-5100 upon arrival and check out with her before leaving with findings and resolution.