Midmark Service Request Dispatch Authorization - WO-00134954
Closed
Travel Zone 1
Customer Down? No Mobile 1(516) 987-4242
Dispatch Type Repair Email brian@lakesideconciergemed.com
PROBLEM SUMMARY
WD-making noises when ran
ADDITIONAL NOTES
Tech will need to take a bottle of rubbing alcohol and clean rags to clean the upper & lower rails and guides really good. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2804234 Item 626-001
ITEM DESCRIPTION
626-001 MIDMARK BARRIER-FREE EXAM CHAIR,ROLLERS,DRAWER HEATER,PELVIC TILT,TAMPER-RESISTANT
HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
UNUSUAL SOUND UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
12/5 KSmith -- Responded to Brian's email to schedule, providing 12/9 as a scheduled date and am awaiting response.
12/5/25 lcoonrod
advised Marlena of the WO # and that someone will be contacting them to set up the appt
🔧Work Performed
Confirmed unit squeaking and making a creaking noise. Cleaned aluminum slides. Rotated plastic guides. Squeaking resolved. Creaking noise still persistent.
Removed shrouds. Lubricated all pivot points. Unit still creaking. After a lot of searching, I located the pivot point on the external base section. Creaking noise resolved.
Unit now passes functional testing, no longer makes any noises, and has been returned to service.
🔍Technician Findings
Confirmed unit squeaking and making a creaking noise. Cleaned aluminum slides. Rotated plastic guides. Squeaking resolved. Creaking noise still persistent.
Removed shrouds. Lubricated all pivot points. Unit still creaking. After a lot of searching, I located the pivot point on the external base section. Creaking noise resolved.
Unit now passes functional testing, no longer makes any noises, and has been returned to service.
⚠️Problem Description
Travel Zone 1
Customer Down? No Mobile 1(516) 987-4242
Dispatch Type Repair Email brian@lakesideconciergemed.com
PROBLEM SUMMARY
WD-making noises when ran
ADDITIONAL NOTES
Tech will need to take a bottle of rubbing alcohol and clean rags to clean the upper & lower rails and guides really good. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2804234 Item 626-001
ITEM DESCRIPTION
626-001 MIDMARK BARRIER-FREE EXAM CHAIR,ROLLERS,DRAWER HEATER,PELVIC TILT,TAMPER-RESISTANT
HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
UNUSUAL SOUND UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Email:Re: Lakeside Concierge Medicine -- Midmark Repair -- WO-01323959
Completed Dec 5, 2025
From: brian@lakesideconciergemed.com
To: ksmith@emsar.com
Yes that works. Thank you
On Fri, Dec 5, 2025, 10:56 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning Brian,
Would Tuesday, December 9th work for the technician to come onsite?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
📋
Outbound to +15162127630
Completed Dec 5, 2025
advised Marlena of the WO # and that someone will be contacting them to set up the appt
Work Order: WO-01323959
Account: MIDMARK
Customer Case Number: SR 1501888 WO-00134954
Location: Lakeside Concierge Medicine
Address: 135 Crossways Park Dr, Ste LL07, Woodbury, NY 11797-2005
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2804234
Contact Name: Brian Wetchler
Contact Pho
PDF
SRA_WO-00134954_ver1
Dec 5, 2025
JPG
IMG_20251209_111610279
Dec 9, 2025
JPG
IMG_20251209_111605254
Dec 9, 2025
JPG
IMG_20251209_111629856
Dec 9, 2025
Timeline
📞
Case Linked Dec 4, 2:31 PM
Case Number:00548947
Subject:Midmark Service Request Dispatch Authorization - WO-00134954
Status:Closed
📋
▶
2
Work Order Created Dec 5, 8:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 5, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 14m
🗓️
▶
2
Status: Scheduled Dec 5, 3:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-09T14:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by David TrostDec 9, 11:18 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 19h
⏱️
▶
2
3x Labor Added Dec 9, 9:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 46m, 0m
⏳3.4 business days
📄
▶
2
Status: Ready to Bill Dec 12, 1:51 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Dec 12, 6:09 PM
Invoice Number:SM-249044
Bottlenecks
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)