Midmark Service Request Dispatch Authorization - WO-00134961
Closed
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email petinfo@wentzvillevet.com
PROBLEM SUMMARY
NWD Scaler Issues
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2113509 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
12/18 KKelch called Trisha to schedule for 12/22 between 12 and 2 pm. Customer confirmed.
12/15/25 RBerry- Updated due date based on parts. ETA not available yet. Removed delay code.
12/15/2025jsells
Ship To Name: Animal Medical Center of Wentzville
Ship To Address: 1120 W Pearce Blvd
Ship To City/State: WENTZVILLE, MO 63385
Waybill (Tracking #): 1ZE444250370881577
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 15-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT
12/5 KKelch called Trisha to schedule for 12/9 between 2:30 and 3:30 pm. She let me know that they cannot do Tuesdays as those are surgery days, I offered the tech's next available which is 12/12 between 9 and 11 am. Customer confirmed.
12/5/25 lcoonrod
left message with Nikki with WO # and that someone will be reaching out to set up the appt.
🔧Work Performed
Test is voltage and continuity through scaler tubing and found that it is bad 12/22/2025b replaced scaler tubing and still no led light spoke with midmark and determined that the scaler is not working properly and customer to speak to midmark over new scaler
🔍Technician Findings
Found that the scaler tubing is bad and it needs to be replaced. Spoke with Midmark and they are sending parts.
⚠️Problem Description
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email petinfo@wentzvillevet.com
PROBLEM SUMMARY
NWD Scaler Issues
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2113509 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +16363324411
Completed Dec 18, 2025
12/18 KKelch called Trisha to schedule for 12/22 between 12 and 2 pm. Customer confirmed.
📋
Outbound to +16363324411
Completed Dec 5, 2025
12/5 KKelch called Trisha to schedule for 12/9 between 2:30 and 3:30 pm. She let me know that they cannot do Tuesdays as those are surgery days, I offered the tech's next available which is 12/12 between 9 and 11 am. Customer confirmed.
📋
Outbound to +16363324411
Completed Dec 5, 2025
left message with Nikki with WO # and that someone will be reaching out to set up the appt.
Dec 15, 2025 10:16am
@Kevin Cox @Kaitlyn Kelch shipping added to this work order
📅
WO-01323991 - Repair - VetPro 1000 (Series) - Wentzville - Animal Medical Center of Wentzville
Dec 22, 2025 1:00pm – 3:00pm
Work Order: WO-01323991
Account: MIDMARK
Customer Case Number: SR 1503078 WO-00134961
Location: Animal Medical Center of Wentzville
Address: 1120 W Pearce Blvd, Wentzville, MO 63385
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2113509
Contact Name: Trisha Tipton
Contact Pho
PDF
SRA_WO-00134961_ver1
Dec 5, 2025
PDF
SRA_WO_00134961_ver11.pdf
Dec 22, 2025
PDF
SRA_WO_00134961_ver1(2)2.pdf
Dec 22, 2025
Timeline
📞
Case Linked Dec 4, 3:51 PM
Case Number:00548982
Subject:Midmark Service Request Dispatch Authorization - WO-00134961