Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324044 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Hull St #22671 — 6100 Harbourside Centre Loop, Midlothian VA, 23112

Dec 5, 2025 → Feb 19, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 20)
✗ SLA Missed (50d late)
Dispatch 0.0d
Coordinators 56.4d
Field Work 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.4 days
Over SLA
Field Work
1.6 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
55.5 days Total Age
⏱️
43.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
54.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549076
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 94 https://www.ebiotrack.com/inspection.php?iid=31706
Priority
High
Origin
Email
Reason
New Case
Contact
Vickie Johnson
Owner
Jessica Foley
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324044 (current) Invoiced
Inspection • Michael Harris
Created: Dec 5, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 160 days old
🚨
Primary Delay 43.7 days stuck in "Assigned"
⏱️
Total Delay 54.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
43.7d / 0.5d SLA
Scheduled
12.5d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4 MOwens Latia replied back that 2/19 work for the inspection visit in the morning.

1/30 MOwens Sent email back to Latia asking if we can schedule the visit for this location on 2/19

1/28 MOwens Sent email to Vickie Johnson / Laura Shackleford asking if they have a good date in mind to schedule the inspection during Feb.

🔧 Work Performed
76 pieces of equipment were inspected and tagged
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 94 https://www.ebiotrack.com/inspection.php?iid=31706

Timeline

📞
Case Linked Dec 5, 6:00 AM
Case Number: 00549076
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 5, 11:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 5, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 54m
🚨 44.0 business days
🗓️
▶
2 Status: Scheduled Feb 4, 2:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-19T13:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
3 Status: Entered Feb 16, 11:45 AM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-19T13:00:00.000+0000
👷
Technician Assigned by Melissa Owens
Technician: a0h5A00000GcMy9QAF, Michael Harris
💵
2x Expenses Added Feb 16, 12:33 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Michael Harris Feb 19, 9:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 21h
⏱️
3x Labor Added Feb 19, 11:20 PM
Type: Labor
Status: Open
Qty: 0.48333333333333, 6.0166666666667, 4.7833333333333
🚗
▶
2 6x Travel Added Feb 19, 11:37 PM
6x Travel Added → Status: Completed
✔️
Status: Completed by Michael Harris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14h 3m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 24, 9:44 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254732

Bottlenecks

Assigned
Duration: 43.7 business days (threshold: 4.0 business hours)
Exceeded by 43.2 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00549076
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Feb 19, 8:00 AM
Created
Dec 5, 11:25 AM
Invoice #
SM-254732

Work Details (11)

Name Type Status Qty Amount Date
WL-03107141 Expenses Open 1 $0.00 Feb 16, 12:33 PM
WL-03107142 Expenses Open 1 $0.00 Feb 16, 12:33 PM
WL-03113319 Labor Open 0.48333333333333 $0.00 Feb 19, 11:20 PM
WL-03113320 Labor Open 6.0166666666667 $1,592.80 Feb 19, 11:20 PM
WL-03113321 Labor Open 4.7833333333333 $0.00 Feb 19, 11:20 PM
WL-03113329 Travel Open 10 - Feb 19, 11:37 PM
WL-03113330 Travel Open 229 - Feb 19, 11:37 PM
WL-03113331 Expenses Open 1 $0.00 Feb 19, 11:37 PM
WL-03113332 Expenses Open 1 $0.00 Feb 19, 11:37 PM
WL-03113333 Expenses Open 1 $0.00 Feb 19, 11:37 PM
WL-03113334 Expenses Open 1 $0.00 Feb 19, 11:37 PM

Details