Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324047 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Emmanuel Probation DC — 121 Casa Drive, Twin City GA, 30471

Dec 5, 2025 → Jan 28, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Tech Off Site (Jan 28)
✗ SLA Missed (28d late)
Dispatch 0.0d
Coordinators 40.7d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.7 days
Over SLA
Field Work
1.3 days
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Jan 29, 2026 (29 days early)
📅
39.3 days Total Age
⏱️
22.9d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
35.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549108
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 14 https://www.ebiotrack.com/inspection.php?iid=31738
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lacey Kirkland
Owner
Jessica Foley
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324047 (current) Invoiced
Inspection • Henry Holmes
Created: Dec 5, 2025 • Closed: Jan 28, 2026
Completed with significant delays
Invoiced • 160 days old
🚨
Primary Delay 22.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 35.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.9d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
17.2d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26/26 AJinerson - Called 478-763-4881 per Lacey's email and spoke with Lacey and confirmed rescheduling tech visit for Weds. 1/28 with eta between 12pm-2pm.


1/26/26 AJinerson - Email logged on WO-01318354. Sent email to Lacey needing to reschedule tech visit due to inclement weather for both locations below:

Treutlen Probation Detention Center - 401 Cascade Circle Soperton, GA 30457

Emmanuel Probation DC - 121 Casa Drive Twin City, GA 30471

Offering to reschedule our tech visit for both sites on Weds. 1/28 instead.

Tech stuck at home due to inclement weather/icy roads.


1/6/26 AJinerson - Received email back from Lacey confirming tech visit for Tuesday, 1/27, 2nd stop between 12pm-2pm.

POC onsite:

Arrival instructions:

Sent list of tools/equipment to Lacey as well.


1/6/26 AJinerson - Sent email back to Lacey offering tech visit on Tuesday, 1/27 between 12pm-2pm arrival (tech will already be in this area traveling to cover other Centurion HCP inspections)


1/6/26 AJinerson - Per email chain w/ POC Lacey Kirkland on WO-01318354, Lacey is looking to schedule this location's service as well for a Tuesday or Friday.

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 14 https://www.ebiotrack.com/inspection.php?iid=31738

Timeline

📞
Case Linked Dec 5, 6:03 AM
Case Number: 00549108
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 5, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
▶
2 Technician Assigned Jan 6, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32d 1h
🗓️
▶
2 Status: Scheduled Jan 6, 5:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-27T17:00:00.000+0000
🚨 14.9 business days
🔄
Status: Reschedule by Abby Jinerson Jan 26, 9:45 AM
From: Scheduled
To: Reschedule
Duration in Previous: 19d 16h
🗓️
▶
2 Status: Scheduled Jan 26, 10:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-28T17:00:00.000+0000, 2026-01-28T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Henry Holmes Jan 28, 11:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 1h
🚗
Status: Tech Off Site by Henry Holmes Jan 28, 1:35 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 40m
⏱️
▶
2 3x Labor Added Jan 28, 10:01 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 8h 26m, 0m
📄
Status: Ready to Bill by Diane Patton Jan 29, 11:09 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 13h 6m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 1, 8:31 PM
Invoice Number: SM-252502

Bottlenecks

Ready for Scheduling
Duration: 22.9 business days (threshold: 1.0 business days)
Exceeded by 21.9 business days
Scheduled
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00549108
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Henry Holmes
Scheduled
Jan 28, 11:30 AM
Created
Dec 5, 11:31 AM
Invoice #
SM-252502

Work Details (3)

Name Type Status Qty Amount Date
WL-03082724 Labor Open 1 $0.00 Jan 28, 10:01 PM
WL-03082725 Labor Open 1.75 $1,195.00 Jan 28, 10:01 PM
WL-03082726 Travel Open 36 - Jan 28, 10:01 PM

Details