Q-00031451
How many pieces of equipment are in need of attention? 1
Manufacturer & Model: 2020400 PowerFlexx 11N198741
Serial: 11N198741
Issue: Power Source damage and batteries old.
The technician will need to evaluate the unit and replaced needed parts.
Possible parts needed
QTY 1 PN 0822012
QTY 1 PN 0905873
12/11 KKelch called Sami to schedule for 12/15 between 9 and 11 am. She asked to wait for 1/5 between 9 and 11 am due to the college being closed for winter break. Customer confirmed.
12/9 KKelch called Sami to schedule for 12/15 between 9 and 11 am. Left VM.
12/8/25 CDempsey- Are parts shipping?
🔧Work Performed
1/5 CLacy- Removed and replaced batteries and power charger port. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍Technician Findings
Unit has no power
⚠️Problem Description
Q-00031451
How many pieces of equipment are in need of attention? 1
Manufacturer & Model: 2020400 PowerFlexx 11N198741
Serial: 11N198741
Issue: Power Source damage and batteries old.
The technician will need to evaluate the unit and replaced needed parts.
Possible parts needed
QTY 1 PN 0822012
QTY 1 PN 0905873
12/11 KKelch called Sami to schedule for 12/15 between 9 and 11 am. She asked to wait for 1/5 between 9 and 11 am due to the college being closed for winter break. Customer confirmed.
📋
Outbound to +19796912015
Completed Dec 9, 2025
12/9 KKelch called Sami to schedule for 12/15 between 9 and 11 am. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: sami.rahman@blinn.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324097Location: Blinn CollegeAddress: 2423 Blinn Blvd Bryan, TX 77802Device: POWERFlexx (Series) 11N198741Problem Description: Q-00031451
How many pieces of equipment are in need of att
Work Order: WO-01324097
Account: Blinn College
Customer Case Number:
Location: Blinn College
Address: 2423 Blinn Blvd, Bryan, TX 77802
Manufacturer: Ferno
Model #: POWERFlexx (Series)
Serial #: 11N198741
Contact Name: Sami Rahman
Contact Phone: 979-691-2015
Contact Email: sami.rahman@blinn.edu
Due
PDF
P2601098
Dec 9, 2025
Timeline
📞
Case Linked Dec 4, 3:40 PM
Case Number:00548977
Subject:L2 Review - Healthcare
Status:Closed
📋
▶
2
Work Order Created Dec 5, 1:47 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 5, 1:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:6m
⏳2.0 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 8, 11:52 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2d 21h
👷
▶
2
Technician Assigned Dec 8, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:38m
🔩
3x Parts Added Dec 8, 1:25 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Dec 11, 9:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:2d 20h
🚨18.0 business days
⏱️
3x Labor Added Jan 5, 9:41 PM
Type:Labor, Travel
Status:Open
Qty:2, 1, 86
✔️
Status: Completed by Chane LacyJan 5, 9:48 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:25d 12h, 0m
⏳2.3 business days
📄
▶
2
Status: Ready to Bill Jan 7, 5:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.8 business days
🧾
Invoice Created Jan 11, 10:50 PM
Invoice Number:SM-250736
Bottlenecks
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 18.4 business days (threshold: 2.0 business days)
Exceeded by 16.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)