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← WO Overview

WO-01324139 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Animal Hospital of Garland — 1305 Northwest Hwy, Garland TX, 75041

Dec 5, 2025 → Dec 17, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 11, 2025
🕐 Clock stopped: Completed (Dec 17)
✗ SLA Missed (6d late)
Dispatch 0.0d
Coordinators 9.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 5, 2025 Due: Dec 11, 2025 Completed: Dec 17, 2025 (5 days late)
📅
8.5 days Total Age
⏱️
9.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00549244
Midmark Service Request Dispatch Authorization - WO-00135529
Closed
Travel Zone 1 PROBLEM SUMMARY NWD Melting gaskets ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! DISPATCH ITEMS Serial # V2312539 Item M11-043 ITEM DESCRIPTION M11 STEAM STERILIZER, ANIMAL HEALTH 115V PCR CODES Problem Cause Resolution HIGH TEMPERATURE C54X C57X C98X UM UNDETERMINED DIAGNOSING PRODUCT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chandler Rogers
Owner
Shelby Robinson
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324139 (current) Invoiced
Repair • Zachary Stieben
Created: Dec 5, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 160 days old
🚨
Primary Delay 9.1 days stuck in "Closed"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025jsells

Ship To Name: EMSAR Inc Ship To Address: 931 Cedar Creek Dr Ship To City/State: Wylie, TX 75098-6980 Waybill (Tracking #): 1ZE444250371473882 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 18-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-0504-00 SERIAL #: DESCRIPTION: M11 DOOR & DAM GASKET KIT


12/15 KKelch Chandler called me back to schedule for 12/18 between 9 and 11 am. Customer confirmed. 

12/15 KKelch called Chandler to schedule for 12/18 between 9 and 11 am. Left info. 

12/12 KKelch called Chandler to schedule for 12/12 between 10 and 12 pm. Advised to call back later.

12/11 KKelch called Chandler to schedule for 12/12 between 2 and 3 pm. Advised to call back tomorrow as she is not in today

12/9 KKelch called Chandler to schedule for 12/11 between 2:30 and 3:30 pm. Left info. 

12/5 KKelch called Chandler to schedule for 12/8 between 11:30 and 1:30 pm. Left info.

12/05/2025 SRobinson- Called Chandler Rogers, 1(972) 271-2687. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
Installed new Midmark brand door gasket. Leveled autoclave for proper water fill level. Used M-11 door gasket kit from trunk stock. Contacted Midmark tech support and Midmark is shipping a replacement door gasket kit to reimburse trunk stock gasket kit. Unit function tested and passed. Unit returned to service.
🔍 Technician Findings
12/17/2025 Zachary Stieben arrived on site. Found Midmark autoclave with high temp error codes. Found unit unlevel. Found unit with a RPI non Midmark door gasket installed.
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY NWD Melting gaskets ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! DISPATCH ITEMS Serial # V2312539 Item M11-043 ITEM DESCRIPTION M11 STEAM STERILIZER, ANIMAL HEALTH 115V PCR CODES Problem Cause Resolution HIGH TEMPERATURE C54X C57X C98X UM UNDETERMINED DIAGNOSING PRODUCT
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Dec 5, 11:12 AM
Case Number: 00549244
Subject: Midmark Service Request Dispatch Authorization - WO-00135529
Status: Closed
📋
Work Order Created Dec 5, 3:22 PM
Work Order: WO-01324139
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Dec 5, 3:35 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 12m
👷
▶
2 Technician Assigned Dec 5, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
⏳ 5.0 business days
👷
Technician Assigned by Kaitlyn Kelch Dec 11, 9:46 AM
Technician: Christopher Womack
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 15, 12:44 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 9d 20h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-18T15:00:00.000+0000
⏳ 3.0 business days
🚗
▶
4 2x Travel Added Dec 17, 5:46 PM
2x Travel Added → 3x Labor Added → Dispatch Scheduled → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.66666666666667, 1.1666666666667, 0.5
📅
Dispatch Scheduled by Zachary Stieben
Scheduled For: 2025-12-17T22:00:00.000+0000
✔️
Status: Completed by Zachary Stieben
From: Scheduled
To: Completed
Duration in Previous: 2d 5h
🏁
Status: Closed by Zachary Stieben Dec 17, 5:53 PM
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 9.8 business days
📄
▶
3 Status: Ready to Bill Dec 30, 4:30 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250162

Bottlenecks

Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.3 business hours
Closed
Duration: 9.1 business days (threshold: 1.0 business days)
Exceeded by 8.1 business days

🔗 Related Artifacts

📞
Case 00549244
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Zachary Stieben
Scheduled
Dec 17, 5:00 PM
Created
Dec 5, 3:22 PM
Invoice #
SM-250162

Work Details (5)

Name Type Status Qty Amount Date
WL-03041077 Travel Open 20 $110.00 Dec 17, 5:46 PM
WL-03041078 Travel Open 14 $0.00 Dec 17, 5:46 PM
WL-03041094 Labor Open 0.66666666666667 $0.00 Dec 17, 5:49 PM
WL-03041095 Labor Open 1.1666666666667 $137.50 Dec 17, 5:49 PM
WL-03041096 Labor Open 0.5 $0.00 Dec 17, 5:49 PM

Details