Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324206 ↗ ServiceMax

HIGI LLC • Support • PSM

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Dec 5, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 173 biz days
173d
▶ Clock Running
Status: Assigned
Dec 5 → Aug 14, 2026
173 business days (counted)
Running total: 173 of ? biz days used
Created: Dec 5, 2025 Today
⚠ Overdue
Created: Dec 5, 2025 Due: Dec 8, 2025 (249 days overdue)
📅
173.2 days Total Age
⏱️
- Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549341
3 locations on the system (need to chatter Branden, per request)
Closed
Please ship me a PM Kit to our new office along with a return label. No signature required.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 5, 2025
Work Orders from this Case (2)
WO-01324206 (current) Assigned
Support • Brendan Chaney
Created: Dec 5, 2025
WO-01324231 Invoiced
Parts Sale • Customer Part Sale
Created: Dec 8, 2025 • Closed: Jan 15, 2026
On Track
Assigned • 251 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please ship a PM Kit to Andrew Chen at the new office along with a return label. No signature required. New office address: 20 N Wacker Dr, Ste 1642, Chicago, IL, 60606

Timeline

📞
Case Linked Dec 5, 3:23 PM
Case Number: 00549341
Subject: 3 locations on the system (need to chatter Branden, per request)
Status: Closed
📋
▶
2 Work Order Created Dec 5, 5:29 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Entered
To: Assigned
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00549341
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Support
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Dec 5, 5:29 PM
Invoice #
N/A

Details