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WO-01324229 ↗ ServiceMax

Wyoming Medical Center • Part Order • PSM

📍 Wyoming Medical Center — 1233 E 2nd St, Casper WY, 82601

Dec 8, 2025 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 51 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸51d
⏸ Clock Paused
Status: Awaiting Parts
Dec 8 → Feb 23, 2026
51 business days (not counted)
Created: Dec 8, 2025 Invoiced: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 8 Assigned ▶ Running 0 0
Dec 8 → Dec 8 L2 Screening ▶ Running 0 0
Dec 8 → Feb 23 Awaiting Parts ⏸ Paused 51 —
Dispatch 0.0d
Material Management 52.0d
Coordinators 0.0d
Billing 39.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
52.0 days
Over SLA
Coordinators
0.0 days
Billing
39.9 days
Over SLA
Created: Dec 8, 2025 Due: Jan 7, 2026 Completed: Feb 23, 2026 (46 days late)
📅
52.0 days Total Age
⏱️
52.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
89.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548908
L2 Review - Healthcare
Closed
Q-00031430 Part order 2x - 190-1041 folding hinges PO60114-377
Priority
High
Origin
Phone
Reason
New Case
Contact
Ilene mccullough
Owner
Kimberly Hardison
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01324229 (current) Invoiced
Part Order • Customer Part Sale
Created: Dec 8, 2025 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 248 days old
🚨
Primary Delay 52.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 89.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
52.0d / 3.0d SLA
Closed
4.3d / 1.0d SLA
Billing Review
36.0d / 2.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 DPatton - Placing in BR - chatter to Keith. (we quoted different part than what we shipped)

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00031430 Part order 2x - 190-1041 folding hinges PO60114-377

Timeline

📞
Case Linked Dec 4, 1:18 PM
Case Number: 00548908
Subject: L2 Review - Healthcare
Status: Closed
⏳ 3.0 business days
📋
▶
3 Work Order Created Dec 8, 8:48 AM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Kimberly Hardison
From: Assigned
To: L2 Screening
Duration in Previous: 3m
📦
▶
2 Parts Requested Dec 8, 8:57 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
🚨 52.0 business days
🔩
▶
2 2x Parts Added Feb 23, 4:20 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Keith Fricke
From: Awaiting Parts
To: Closed
Duration in Previous: 77d 7h
⏳ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 27, 9:36 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 17h
🚨 36.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 17, 12:33 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 49d 1h
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 22, 11:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 22h
💰
▶
2 Status: Invoiced Apr 22, 11:30 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259826

Bottlenecks

Awaiting Parts
Duration: 52.0 business days (threshold: 3.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Billing Review
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00548908
Closed
📦
Parts Order 00086379
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Dec 8, 8:48 AM
Invoice #
SM-259826

Work Details (2)

Name Type Status Qty Amount Date
WL-03116562 Parts Open 2 $109.90 Feb 23, 4:20 PM
WL-03116563 Expenses Open 1 $17.05 Feb 23, 4:20 PM

Details