Service Order: 6008270797, warr field repair from 6007979609
Closed
Note
12/05/2025 20:53:05 ROKHATTR
[12-05-2025 ATI RM TEAM Roshan Khattry]
Part G8600-60002 Qty-1 is on Backorder in 2810. Nothing is in transit. Hotline has been placed on B410 Plant to stock fastest way.
ETA to LC is 12/10/2025 under PO 2352165249 . Once stock is received at 2810 shipment will be made. Email sent to controller & FSE.
____________________
Approval Note
12/05/2025 15:29:07 WIGEORGE
Wes McQuen
____________________
Parts Prediction
12/05/2025 15:17:18 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-12-05 15:17:10
G8600-60002
G8600-68001
____________________
Note
12/05/2025 15:17:18 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-12-05 15:17:10
Mike Wyant mike.wyant@agilent.com mobile: 919-753-8802
warr field repair; forgot to install remote on 6007979609
1.15.26 hshaw - non billable WO per email attached.
1/14 MOwens sent email to Tariq that tech will arrive closer to noon instead of 9am.
1/7 MOwens Called and spoke to Tariq Jamil. He asked to schedule the visit for next Wed. 1/14 with arrival around 9am. I told him that will work for the tech as well.
tjamil@mailbox.sc.edu
1/6/26 lcoonrod
We have received the parts. Please call Tariq at 803.599.0985 to schedule the installation..
Regards,
Michael Platt
1/5/26 lcoonrod
way bill 887337547090 Delivered Monday, 1/5/26 at 9:31 AM Signed for by: J.Balestrero
way bill 887497621311 Delivered Friday, 1/2/26 at 9:11 AM Signed for by: J.Balestrero
1/5/26 lcoonrod
My last day working for the University of South Carolina will be December 31, 2025. Your new contact at the University will be Tariq Jamil (803.599.0985)
Regards,
Michael Platt
12/16/25 lcoonrod Parts on back order
12/11/25 lcoonrod Parts on back order
12/8/25 lcoonrod Parts on back order
🔧Work Performed
reached out to tech support - installed remote system - verified w cx
🔍Technician Findings
found unit needing repair - unit needed remote system upgrade
⚠️Problem Description
Note
12/05/2025 20:53:05 ROKHATTR
[12-05-2025 ATI RM TEAM Roshan Khattry]
Part G8600-60002 Qty-1 is on Backorder in 2810. Nothing is in transit. Hotline has been placed on B410 Plant to stock fastest way.
ETA to LC is 12/10/2025 under PO 2352165249 . Once stock is received at 2810 shipment will be made. Email sent to controller & FSE.
____________________
Approval Note
12/05/2025 15:29:07 WIGEORGE
Wes McQuen
____________________
Parts Prediction
12/05/2025 15:17:18 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-12-05 15:17:10
G8600-60002
G8600-68001
____________________
Note
12/05/2025 15:17:18 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-12-05 15:17:10
Mike Wyant mike.wyant@agilent.com mobile: 919-753-8802
warr field repair; forgot to install remote on 6007979609
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Field Repair Trade
📧
Email:RE: Leak Detector Repair At USC
Completed Jan 14, 2026
From: mowens@emsar.com
To: TJAMIL@email.sc.edu
Cc: rozier.cole@emsar.com, matthew.bateman@emsar.com
Tariq
I heard from my tech Rozier. His arrival time Today will be closer to noon. I wanted to give you an update on his eta. He will call you when he gets there.
Thanks
Melissa Owens
From: Jamil, Tariq <TJAMIL@email.sc.edu>
Sent: Wednesday, January 7, 2026 1:58 PM
To: Melissa Owens <mowens@emsar.com>
Cc: Rozier Cole <rozier.cole@emsar.com>
Subject: Re: Leak Detect
📋
Outbound to +18035990985
Completed Jan 7, 2026
Called and spoke to Tariq Jamil. He asked to schedule the visit for next Wed. 1/14 with arrival around 9am. I told him that will work for the tech as well.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 5, 2026
To: platt4@mailbox.sc.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324230Location: University of South CarolinaAddress: 315 Main St Columbia, SC 29208Device: G8601B MY14050013Problem Description: Note
12/05/2025 20:53:05 ROKHATTR
[12-05-2025 ATI RM TE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 29, 2025
To: platt4@mailbox.sc.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324230Location: University of South CarolinaAddress: 315 Main St Columbia, SC 29208Device: G8601B MY14050013Problem Description: Note
12/05/2025 20:53:05 ROKHATTR
[12-05-2025 ATI RM TE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 22, 2025
To: platt4@mailbox.sc.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324230Location: University of South CarolinaAddress: 315 Main St Columbia, SC 29208Device: G8601B MY14050013Problem Description: Note
12/05/2025 20:53:05 ROKHATTR
[12-05-2025 ATI RM TE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: platt4@mailbox.sc.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324230Location: University of South CarolinaAddress: 315 Main St Columbia, SC 29208Device: G8601B MY14050013Problem Description: Note
12/05/2025 20:53:05 ROKHATTR
[12-05-2025 ATI RM TE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: platt4@mailbox.sc.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324230Location: University of South CarolinaAddress: 315 Main St Columbia, SC 29208Device: G8601B MY14050013Problem Description: Note
12/05/2025 20:53:05 ROKHATTR
[12-05-2025 ATI RM TE
📅
WO-01324230 - Repair/PM - G8601B - Columbia - University of South Carolina
Jan 14, 2026 12:00pm – 4:00pm
Work Order: WO-01324230
Account: AGILENT TECHNOLOGIES (VPD-FIELD)
Customer Case Number: 6008270797
Location: University of South Carolina
Address: 315 Main St, Columbia, SC 29208
Manufacturer: Agilent Technologies
Model #: G8601B
Serial #: MY14050013
Contact Name: Michael Platt
Contact Phon
PDF
HLD Enhanced PM Checklist A.01 (1)
Dec 8, 2025
PDF
HLD PM Checklist A.00 (1)
Dec 8, 2025
PDF
USC CHECKLIST
Jan 14, 2026
MSG
WO-01324230 Billing
Jan 15, 2026
Timeline
📞
Case Linked Dec 5, 3:38 PM
Case Number:00549345
Subject:Service Order: 6008270797, warr field repair from 6007979609
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Dec 8, 8:58 AM
Work Order Created → 2x Parts Added → Status: Awaiting Parts
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1
📦
Status: Awaiting Parts by Leona Coonrod
From:Entered
To:Awaiting Parts
Duration in Previous:3m
🚨22.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodJan 6, 4:29 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:29d 7h
👷
▶
2
Technician Assigned Jan 7, 10:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 7m
📅
▶
2
Dispatch Scheduled Jan 7, 10:50 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:13m
⚠️6.0 business days
📅
Dispatch Scheduled by Melissa OwensJan 14, 8:47 AM
Scheduled For:2026-01-14T17:00:00.000+0000
🔧
▶
2
Status: Tech On Site Jan 14, 10:52 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
⏱️
▶
2
3x Labor Added Jan 14, 11:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rozier Cole
From:Tech On Site
To:Completed
Duration in Previous:8m
🏁
Status: Closed by Rozier ColeJan 14, 11:13 PM
From:Completed
To:Closed
Duration in Previous:12m
💵
Status: Billing Review by Hannah ShawJan 15, 1:20 PM
From:Closed
To:Billing Review
Duration in Previous:14h 6m
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJan 18, 11:27 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:2d 22h
⏳1.0 business days
📨
▶
3
Status: Invoice Pending Jan 19, 5:02 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251668
Bottlenecks
Awaiting Parts
Duration: 22.0 business days (threshold: 3.0 business days)
Exceeded by 19.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)