Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324243 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Grady Memorial Hospital — 80 Jesse Hill Jr Dr SE, Atlanta GA, 30303

Dec 8, 2025 → Dec 25, 2025

✅ Completed
PC Per client agreement
Target: Dec 22, 2025
🕐 Clock stopped: Completed (Dec 25)
✗ SLA Missed (2d late)
Dispatch 0.4d
Holding 2.1d (excluded)
Coordinators 11.4d
Field Work 2.6d
Billing 2.6d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
2.1 days
Coordinators
11.4 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 8, 2025 Due: Dec 22, 2025 Completed: Dec 25, 2025 (2 days late)
📅
14.0 days Total Age
⏱️
10.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00549642
URGENT Philips WO Request
Closed
Customer needing PM on device -100103000
Priority
High
Origin
Email
Reason
New Case
Contact
Clement Tabe
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324243 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Dec 8, 2025 • Closed: Dec 25, 2025
Completed with significant delays
Invoiced • 157 days old
🚨
Primary Delay 10.7 days stuck in "Scheduled"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
0.1d
Scheduled
11.4d / 2.0d SLA
On Hold
2.0d
Tech On Site
2.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 EMartin parts transferred off of WO removing from FSE requesting cancelltion PM will be completed on new WO-14084470

12/08/2025 EMartin dispatching to FSE for aged parts / Parts Ordered (000000453561512681) against workorder - WO-14045406 delivered on workorder WO-14053032

🔧 Work Performed
Customer needing PM on device -100103000
🔍 Technician Findings
Customer needing PM on device -100103000
⚠️ Problem Description
Customer needing PM on device -100103000
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Dec 8, 9:27 AM
Case Number: 00549642
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 8, 9:48 AM
Work Order: WO-01324243
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Dec 8, 12:39 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 51m
📅
▶
3 Dispatch Scheduled Dec 8, 1:12 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Nkosi Wilson
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 32m
🚨 11.0 business days
⏸️
Status: On Hold by Erin Martin Dec 22, 9:32 AM
From: Scheduled
To: On Hold
Duration in Previous: 13d 20h
👷
▶
3 Technician Assigned Dec 23, 8:56 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 23m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-23T13:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Dec 23, 2:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 30m
⏳ 3.0 business days
⏱️
▶
4 2x Labor Added Dec 25, 5:48 PM
2x Labor Added → Status: Completed → Expenses Added → Status: Closed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site
To: Completed
Duration in Previous: 2d 3h
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Nkosi Wilson
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
⏱️
Labor Added Dec 29, 9:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 9:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Tech On Site
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00549642
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 23, 8:00 AM
Created
Dec 8, 9:48 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03047757 Labor Open 2 $150.00 Dec 25, 5:48 PM
WL-03047758 Labor Open 1 $155.00 Dec 25, 5:48 PM
WL-03047759 Expenses Open 1 $0.00 Dec 25, 5:49 PM
WL-03048700 Labor Open 0.016666666666667 $38.00 Dec 29, 9:39 AM

Details