Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324252 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Dooly SP — 1412 Plunkett Road, Unadilla GA, 31091

Dec 8, 2025 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (50 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Feb 13, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 48 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Feb 18 → Mar 17, 2026
19 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Dec 8, 2025 Completed: Mar 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Feb 13 Ready for Scheduling ▶ Running 46 46
Feb 13 → Feb 18 Assigned ▶ Running 2 48
Feb 18 → Mar 17 Scheduled ▶ Running 19 67
Mar 17 → Mar 17 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Coordinators 69.2d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
69.2 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Feb 27, 2026 Completed: Mar 17, 2026 (17 days late)
📅
68.0 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
66.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00549565
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 34 https://www.ebiotrack.com/inspection.php?iid=31840
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sasha Dixson
Owner
Jessica Foley
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324252 (current) Invoiced
Inspection • Dylan Ingraham
Created: Dec 8, 2025 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 250 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 66.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Scheduled
19.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

2/18/26 AJinerson - Sent email to Sasha regarding this, including tool/equipment list.


2/18/26 AJinerson - Called Sasha to follow up and schedule tech visit. Sasha requested to please schedule for 3rd week in March as they have a big Audit coming up. 

Confirmed scheduling for Tuesday, 3/17 with arrival between 10am-12pm. 

POC onsite: Sasha Dixson 

Arrival instructions: No further clearance needed, tech will just need to bring License/ID on-site and they will notify warden. Will also send list of tools/equipment to Sasha via email. 


2/13/26 AJinerson - Sent email to Sasha offering tech visit on 2/25 with eta between 10am-12pm.


2/13/26 AJinerson - Called Sasha Dixson to follow up and schedule, went straight to busy tone twice. 


Scheduling ahead needed: Yes.  

Certain day or time: Around 9am on a Tuesday, Wednesday, or Thursday works best for our site. 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: Make sure they have a photo ID on them prior to coming to the facility.  The ID and their keys will be left at front entry while the technician is here on site.    



01/09/2026 LHill-rec'd email from Sasha Dixson-

1.          Is there a particular day or time that typically works best for your facility? Around 9am on a Tuesday, Wednesday, or Thursday works best for our site.

2.          Would you like the technician to call ahead before arriving? Yes-(478) 627-2053 or (478) 627-2049.

3.          Is there anything additional needed for our technician to gain access to your facility? Make sure they have a photo ID on them prior to coming to the facility.  The ID and their keys will be left at front entry while the technician is here on site.  

 

*Myself or my DON, Rachel Gordon are the best to contact regarding scheduling, problems, concerns, etc.


01/07/2026 LHill-sent email to Sasha Dixson at sdixson@teamcenturion.com to confirm contact & equipment.


01/07/2026 LHill-Called 478-627-2053 for Sasha Dixson . Prompt asked for an access code. I don't have one so the line was disconnected.

🔧 Work Performed
3/17 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 39 DEVICES (36 PASS / 3 FAIL). VERIFIED THAT ALL DEVICES & AREAS HAD BEEN INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF DEVICE STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
3/17 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 34 https://www.ebiotrack.com/inspection.php?iid=31840

Timeline

📞
Case Linked Dec 8, 12:00 AM
Case Number: 00549565
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 8, 9:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 47.0 business days
👷
2 Technician Assigned Feb 13, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 67d 5h
3.0 business days
📅
2 Dispatch Scheduled Feb 18, 1:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 4d 21h
🚨 20.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Mar 17, 1:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 23h
✔️
Status: Completed by Dylan Ingraham Mar 17, 7:19 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 52m
⏱️
2 6x Labor Added Mar 17, 7:27 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 8m
2.6 business days
📄
2 Status: Ready to Bill Mar 19, 3:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Mar 22, 6:55 PM
Invoice Number: SM-256981

Bottlenecks

Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00549565
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Mar 17, 10:00 AM
Created
Dec 8, 9:58 AM
Invoice #
SM-256981

Work Details (6)

Name Type Status Qty Amount Date
WL-03148167 Labor Open 2.5 $0.00 Mar 17, 7:27 PM
WL-03148168 Labor Open 3 $1,495.00 Mar 17, 7:27 PM
WL-03148169 Labor Open 2.75 $0.00 Mar 17, 7:27 PM
WL-03148170 Travel Open 120 - Mar 17, 7:27 PM
WL-03148171 Travel Open 120 - Mar 17, 7:27 PM
WL-03148172 Expenses Open 1 $0.00 Mar 17, 7:27 PM

Details