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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324269 ↗ ServiceMax

Aspire of WNY • Inspection • PSM

📍 ASPIRE- BLASDELL 4232 BAYVIEW RD — 4232 BAYVIEW RD, BLASDELL NY, 14219

Dec 8, 2025 → Feb 3, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 3)
✗ SLA Missed (34d late)
Dispatch 0.0d
Coordinators 42.8d
Field Work 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.8 days
Over SLA
Field Work
1.6 days
Over SLA
Created: Dec 8, 2025 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
42.6 days Total Age
⏱️
39.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
41.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549449
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 1 piece https://www.ebiotrack.com/omnicor/inspection.php?iid=10424
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Nielsen
Owner
Leona Coonrod
Created
Dec 6, 2025
Work Orders from this Case (1)
WO-01324269 (current) Invoiced
Inspection • Erwin Forster
Created: Dec 8, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 157 days old
🚨
Primary Delay 39.7 days stuck in "Scheduled"
⏱️
Total Delay 41.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
39.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/10 KSmith -- Scheduled for 2/3 with Jackie. 9-11am

12/10 KSmith -- Per Marie, need to schedule with Jackie

Jackie Premschetz <jpremschetz@aspirewny.org>

12/10 KSmith -- Sent email to schedule for 2/3

🔧 Work Performed
Inspected 1 item
🔍 Technician Findings
Inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 1 piece https://www.ebiotrack.com/omnicor/inspection.php?iid=10424

Timeline

📞
Case Linked Dec 6, 7:39 AM
Case Number: 00549449
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 8, 10:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 10, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 1h
🗓️
▶
2 Status: Scheduled Dec 10, 1:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-03T14:30:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Erwin Forster Feb 3, 9:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 20h
✔️
Status: Completed by Erwin Forster Feb 3, 10:04 AM
From: Tech On Site
To: Completed
Duration in Previous: 11m
⏱️
4x Labor Added Feb 3, 10:20 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.6666666666667, 0.16666666666667, 83
🏁
Status: Closed by Erwin Forster Feb 3, 11:24 PM
From: Completed
To: Closed
Duration in Previous: 13h 20m
⏳ 2.1 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 2:52 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 15h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 8, 1:30 PM
Invoice Number: SM-253097

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 39.7 business days (threshold: 2.0 business days)
Exceeded by 37.7 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00549449
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Feb 3, 9:30 AM
Created
Dec 8, 10:32 AM
Invoice #
SM-253097

Work Details (4)

Name Type Status Qty Amount Date
WL-03090608 Labor Open 1.6666666666667 $0.00 Feb 3, 10:20 PM
WL-03090609 Labor Open 0.16666666666667 $202.68 Feb 3, 10:20 PM
WL-03090610 Travel Open 83 - Feb 3, 10:20 PM
WL-03090611 Expenses Open 1 $0.00 Feb 3, 10:20 PM

Details