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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324346 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 California Air Resources Board — 1900 14th St, Sacramento CA, 95811

Dec 8, 2025 → Feb 3, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 3)
✓ SLA Met (25d early)
Dispatch 0.0d
Coordinators 42.6d
Field Work 0.9d
Billing 18.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
42.6 days
Over SLA
Field Work
0.9 days
Billing
18.3 days
Over SLA
Created: Dec 8, 2025 Due: Feb 28, 2026 Completed: Feb 3, 2026 (25 days early)
📅
41.6 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
57.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549810
6008170628
Closed
11V SYS-GC-8890 Contract ends 09/08/2026 repair included PM G4513A CN10370014 7693A Autoinjector G4514A RO22477001 7693A Tray, 150 Vial G3540A US2303A018 Agilent 8890 GC System Custom G4513A RO23025044 7693A Autoinjector
Priority
High
Origin
Web
Reason
New Case
Contact
Cathleen Roush
Owner
Leona Coonrod
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324346 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Dec 8, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 157 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 57.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
18.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9 DEC 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 104 miles. Zone 3

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
11V SYS-GC-8890 Contract ends 09/08/2026 repair included PM G4513A CN10370014 7693A Autoinjector G4514A RO22477001 7693A Tray, 150 Vial G3540A US2303A018 Agilent 8890 GC System Custom G4513A RO23025044 7693A Autoinjector
📄 Description
Agilent - 8890 GC System Custom
📞 Call Description
FEB 2025 GC PM

Timeline

📞
▶
4 Case Linked Dec 8, 2:06 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01324346
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 10, 10:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-03T11:00:00.000+0000
🚨 40.0 business days
🚗
▶
2 5x Travel Added Feb 3, 9:43 AM
5x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 23h
⏱️
▶
2 3x Labor Added Feb 3, 5:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 33m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 4:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 28m
🚨 18.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 18.3 business days (threshold: 1.0 business days)
Exceeded by 17.3 business days

🔗 Related Artifacts

📞
Case 00549810
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 3, 6:00 AM
Created
Dec 8, 2:10 PM
Invoice #
SM-255302

Work Details (8)

Name Type Status Qty Amount Date
WL-03089177 Travel Open 105 $539.00 Feb 3, 9:43 AM
WL-03089178 Travel Open 105 $0.00 Feb 3, 9:43 AM
WL-03089179 Parts Open 1 $0.00 Feb 3, 9:43 AM
WL-03089180 Parts Open 1 $0.00 Feb 3, 9:43 AM
WL-03089181 Parts Open 1 $0.00 Feb 3, 9:43 AM
WL-03089910 Labor Open 2 $0.00 Feb 3, 5:15 PM
WL-03089911 Labor Open 4 $285.00 Feb 3, 5:15 PM
WL-03089912 Labor Open 2 $0.00 Feb 3, 5:15 PM

Details