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WO-01324364 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Deerfield Animal Hospital — 14855 Blanco Rd Ste 104, San Antonio TX, 78216

Dec 8, 2025 → Dec 16, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Dec 17)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed (3d late)
Dispatch 0.0d
Material Management 1.5d
Coordinators 6.2d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.5 days
Coordinators
6.2 days
Over SLA
Billing
0.5 days
Created: Dec 8, 2025 Due: Dec 16, 2025 Completed: Dec 17, 2025 (on time)
📅
7.0 days Total Age
⏱️
10.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00549621
Midmark Service Request Dispatch Authorization - WO-00135928
Closed
Zone 1 PM NWD - Special Billing ADDITIONAL NOTES PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 742513 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tiffany Babel
Owner
Sherry Reich
Created
Dec 8, 2025
Work Orders from this Case (2)
WO-01324364 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Dec 8, 2025 • Closed: Dec 16, 2025
WO-01324366 Invoiced
Preventive Maintenance • Anthony Wirth
Created: Dec 8, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 157 days old
🚨
Primary Delay 10.0 days stuck in "Closed"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
1.5d
Assigned
2.2d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Closed
11.5d / 1.0d SLA
WO Correction Needed
0.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 NSuarez PM Checklist is missing.

12/12/2025jsells

In Transit Notification, Tracking Number 1ZE444250371808181

Estimated deliveryToday, December 12 by 9:00 P.M.


12/12/2025jsells

UPS Exception Notification, Tracking Number 1ZE444250371808181

The status of your package has changed.


Exception Reason: A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.


Exception Resolution: End of message

12/11 KKelch called Tiffany to schedule for 12/16 between 12 and 2 pm. Customer confirmed. Call logged on WO-01324364

2/9/25 SReich

Your shipment

1ZE444250370722775

1 of 2 Piece Shipment

Estimated delivery date will be available when UPS receives the package.

Order No: 742513 Customer PO No: SR1503320 Customer: Deerfield Animal Hospital Service Request NO: 1503320 Ship To Name: Deerfield Animal Hospital Ship To Address: 14855 Blanco Rd Ste 104 Ship To City/State: SAN ANTONIO, TX 78216 Waybill (Tracking #): 1ZE444250370722775 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 09-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000 LINE NO: 2.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE


12/8/25 SReich - Spoke to Molly, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
I arrived on site, coordinated with the customer regarding the unit and component, and proceeded to conduct a full Preventive Maintenance (PM) on the equipment. During the PM, I diagnosed a failed High-Speed Drill indicator light requiring replacement, which was the only anomaly found during the inspection and subsequent comprehensive functional check, confirming all other operational parameters of the unit are nominal.
🔍 Technician Findings
Unit needs a PM
⚠️ Problem Description
Zone 1 PM NWD - Special Billing ADDITIONAL NOTES PM Service Requirements for VetPro and Sterilizer: Tech to follow the checklist that is sent in the PM Kits. Tech needs to show up on site with the proper supplies, including distilled water for the sterilizer. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. Tech needs to watch the training video (https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site (Sterilizer). For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 742513 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 8, 8:38 AM
Case Number: 00549621
Subject: Midmark Service Request Dispatch Authorization - WO-00135928
Status: Closed
📋
Work Order Created Dec 8, 2:32 PM
Work Order: WO-01324364
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Dec 8, 2:39 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Status: Assigned Dec 8, 2:49 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000II91nAAD, Anthony Wirth
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Dec 9, 4:05 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 1h
👷
▶
2 Technician Assigned Dec 9, 5:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 55m
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Dec 11, 4:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-16T18:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Dec 16, 10:37 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Anthony Wirth Dec 16, 10:45 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
🚨 10.2 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 30, 11:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 13d 12h
🏁
Status: Closed by Anthony Wirth Dec 30, 2:48 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 39m
📄
Status: Ready to Bill by Nancy Suarez Dec 31, 10:31 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 19h 43m, 0m
💰
Status: Invoiced by Nancy Suarez Dec 31, 10:44 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🚨 44.0 business days
🧾
Invoice Created Mar 2, 12:45 PM
Invoice Number: SM-250195

Bottlenecks

Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00549621
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Anthony Wirth
Scheduled
Dec 16, 1:00 PM
Created
Dec 8, 2:32 PM
Invoice #
SM-250195

Work Details (1)

Name Type Status Qty Amount Date
WL-03040179 Labor Open 2 $240.00 Dec 16, 10:37 PM

Details