Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P3
SLA Clock
3 business days from creation · Target: Dec 11, 2025
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 12, 2025
4 business days (counted)
Running total: 4 of 3 biz days used
Created: Dec 8, 2025
Completed: Dec 12, 2025
Business Days Used
4 / 3
0
3d budget
+1d over
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 8 → Dec 8
Created
▶ Running
0
0 / 3
Dec 8 → Dec 8
Ready for Scheduling
▶ Running
0
0 / 3
Dec 8 → Dec 8
Assigned
▶ Running
0
0 / 3
Dec 8 → Dec 12
Scheduled
▶ Running
4
4 / 3
Coordinators Over SLA
Billing Over SLA
Created: Dec 8, 2025
Due: Dec 11, 2025
Completed: Dec 12, 2025 (on time)
⏱️
13.0d in Ready to Bill
Longest Stage
🔄
7 transitions
Status Changes
⚠️
14.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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EKG machine
Asset ID 6231899
when they connect cable, it still shows not connected (something wrong with the cables?)
🚨
Primary Delay
13.0 days stuck in "Ready to Bill"
⏱️
Total Delay
14.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Scheduled
4.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
13.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📅 Events (1)
🔒
Internal CSA Notes
12/8/2025 CRamen spoke with Sandra and scheduled for Thursday 12/11/2025 with tech arrival between 12-2pm. Call logged on WO-01324368
🔧
Work Performed
Switched the cable to the correct USB port. Tested the unit with simulator, all readings were good.
🔍
Technician Findings
Customer had plugged the ECG cable into the wrong USB
⚠️
Problem Description
EKG machine
Asset ID 6231899
when they connect cable, it still shows not connected (something wrong with the cables?) https://www.ebiotrack.com/workorder.php?wo=70213
📅
WO-01324369 - Virtual Tech - Field Repair - Blue Island - Oak Street Health - Blue Island
Dec 11, 2025 2:00pm – 4:00pm
Work Order: WO-01324369
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Blue Island
Address: 3046 W 127th St, Blue Island, IL 60406
Manufacturer:
Model #:
Serial #:
Contact Name: Sandra Ocampo
Contact Phone: 7734302223
Contact Email: sandra.ocampo@oakstreethealth.c
Timeline
📞
Case Number:
00546661
Subject:
L2 review
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
25m, 0m
📅
Scheduled For:
2025-12-11T19:00:00.000+0000
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
3d 8h
⏱️
🏁
From:
Completed
To:
Closed
Duration in Previous:
8m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 13h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
20d 4h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
19m
Bottlenecks
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
ℹ️ Work Order Details
Type
Virtual Tech - Field Repair
Scheduled
Dec 11, 2:00 PM
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03035395
Labor
Open
0.5
$61.29
Dec 11, 11:32 PM