Midmark Service Request Dispatch Authorization - WO-00135962
Closed
Zone 1
NWD-needs back cylinder installed-they already have the part
Customer has the part needed for service. Call mobile number to schedule service. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
12/10 KSmith -- Scheduled for Friday with Susan. 11am-1pm
12/10 KSmith -- Left VM to schedule for Friday. Sending email as well.
12/9 KSmith -- Office was closed. Could not leave a message. Sending email to schedule for tomorrow
12/8/2025jsells
left a voicemail for Susan with WO# and I told her a coordinator will call to schedule the visit
🔧Work Performed
Confirmed backrest piston was not functioning.
Replaced backrest piston. Properly adjusted piston. Unit now passes functional testing and has been returned to service.
🔍Technician Findings
Confirmed backrest piston was not functioning.
Replaced backrest piston. Properly adjusted piston. Unit now passes functional testing and has been returned to service.
⚠️Problem Description
Zone 1
NWD-needs back cylinder installed-they already have the part
Customer has the part needed for service. Call mobile number to schedule service. If part(s) are identified after speaking with
Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved,
notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
To: urohealthocean@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Re: UroHealthcare Associates -- Midmark Repair -- WO-01324387
Body:
Hi Susan,
We received a request from Midmark to repair your unit that needs a new back cylinder.
Would Friday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers le
📋
Outbound to +17184734775
Completed Dec 10, 2025
Left VM to schedule for Friday. Sending email as well.
To: urohealthocean@gmail.com
CC:
BCC:
Attachment: --none--
Subject: UroHealthcare Associates -- Midmark Repair -- WO-01324387
Body:
Hi Susan,
We received a request from Midmark to repair your unit that needs a new back cylinder.
Would tomorrow work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers lega
📋
Outbound to +17189412002
Completed Dec 9, 2025
Office was closed. Could not leave a message. Sending email to schedule for tomorrow
📋
Outbound to +17189412002
Completed Dec 8, 2025
left a voicemail for Susan with WO# and I told her a coordinator will call to schedule the visit