Q-00031469
Covetrus Account # C0214696
Covetrus Account Manager Sarah Chodack
Manufacturer and Model IM3 Elite
Serial Number EL0322-C2794
Please describe the issue you are experiencing General service. Plus high speed handpiece leaks when not in use.
Part needed
QTY 1 PN M8097
Tuesday, December 30 between 8:45 A.M. - 10:45 A.M.
🔧Work Performed
Performed service on unit by replacing all filters included in the service kit. Customer advised that the high-speed drill leaks water even when docked and not in use. Contacted iM3 Tech Support and they provided instructions for cleaning the Water Relay Valve. iM3 advised that cleaning the valve may resolve the issue, however if the issue persists, the Water Relay Valve will need to be replaced Part Number M7450. After completing service, all handpieces were tested and are functioning properly. Unit was depressurized before departure.
🔍Technician Findings
Arrived on site to perform annual service on dental unit.
⚠️Problem Description
Q-00031469
Covetrus Account # C0214696
Covetrus Account Manager Sarah Chodack
Manufacturer and Model IM3 Elite
Serial Number EL0322-C2794
Please describe the issue you are experiencing General service. Plus high speed handpiece leaks when not in use.
Part needed
QTY 1 PN M8097
📄Description
iM3 Elite Dental Delivery System
📧
Email:Re: EMSAR Request for service at Pacific Vet Hospital (Email to schedule service)
Completed Dec 26, 2025
From: schodack@pacvetemergency.com
To: michael.burris@emsar.com
Hello,
We have a dental procedure scheduled on Jan 5th during that window. Afternoons or any time on Fridays work best for us, if you have something else.
Sarah R Chodack
Hospital Director
Pacific Veterinary Emergency and Specialty Hospital
3210 Old Tunnel Road
Lafayette, CA 94549
925-297-5751 Ext. 102
Hospital Director
Lafayette Veterinary Hospital
3210 Old Tunnel Road
Lafayette, CA 94549
925-257-442
📧
Email: EMSAR Request for service at Pacific Vet Hospital (Email to schedule service)
Completed Dec 23, 2025
To: schodack@pacvetemergency.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Pacific Vet Hospital (Email to schedule service)
Body:
Hi Sarah Chodack,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your high-speed handpiece leaks when not in use.
.
We currently have avai
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: schodack@pacvetemergency.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324411Location: Pacific Vet HospitalAddress: 3210 Old Tunnel Rd Lafayette, CA 94549Device: iM3 Elite EL0322-C2794Problem Description: Q-00031469
Covetrus Account # C0214696
Cov
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: schodack@pacvetemergency.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324411Location: Pacific Vet HospitalAddress: 3210 Old Tunnel Rd Lafayette, CA 94549Device: iM3 Elite EL0322-C2794Problem Description: Q-00031469
Covetrus Account # C0214696
Cov
Work Order: WO-01324411
Account: COVETRUS
Customer Case Number:
Location: Pacific Vet Hospital
Address: 3210 Old Tunnel Rd, Lafayette, CA 94549
Manufacturer: iM3
Model #: iM3 Elite
Serial #: EL0322-C2794
Contact Name: Sarah Chodack
Contact Phone: (925) 297-5751
Contact Email: schodack@pacvetemergen
Timeline
📞
Case Linked Dec 8, 12:18 PM
Case Number:00549737
Subject:Re-Quote needed
Status:Closed
📋
▶
2
Work Order Created Dec 8, 4:27 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 9, 11:14 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:18h 46m
🚨10.0 business days
📅
Status: Ready for Scheduling by Brittany DavisDec 22, 3:16 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:13d 4h
🔩
2x Parts Added Dec 22, 3:46 PM
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Dec 23, 1:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 20m
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Dec 26, 10:37 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:2d 21h
🚨11.0 business days
🔧
Status: Tech On Site by Angel RiosJan 9, 2:27 PM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 3h
🚗
▶
2
Travel Added Jan 9, 4:33 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:2.25
✔️
Status: Completed by Angel RiosJan 9, 4:54 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 26m, 0m
⏳1.9 business days
📄
Status: Ready to Bill by Hannah ShawJan 12, 12:54 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2d 19h, 0m
💰
▶
2
Status: Invoiced Jan 12, 1:04 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250995
Bottlenecks
L2 Screening
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)