Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324446 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 RCCL Logistics Center — 2935 W Corporate Lakes Blvd, WESTON FL, 33331

Dec 9, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 0 biz days
Paused: 171 biz days
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Dec 9 → Aug 16, 2026
171 business days (not counted)
Created: Dec 9, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Aug 16 Ready for Release ⏸ Paused 171 —
Dispatch 0.5d
On Track
Dispatch
0.5 days
Over SLA
Created: Dec 9, 2025 Due: Dec 31, 2026 (137 days left)
📅
172.0 days Total Age
⏱️
0.5d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550012
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jerry Graziose
Owner
Kimberly Hardison
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324446 (current) Ready for Release
FCO
Created: Dec 9, 2025
On Track
Ready for Release • 250 days old
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/17/2026 YEspino Fady is still waiting for the ships to dock so that we can service them.

06/18/2026 YEspino still on hold waiting for the ships to dock so that way Fady can schedule with customer.

06/04/2026 MNewman - waiting for ships to dock so FCO can be performed. Fady work closely with customers to schedule this service when devices are available.

04/29/2026 THolmes - Called 954-263-8995 VM/LM; sent fu email to Robert Wentworth robert.Wentworth@vikand.com to confm devices. 

04/21/2026 ALuman - waiting for ships to dock stateside

04/07/2026 ALuman - waiting for ships to dock so FCO can be performed

03/17/2026 MNewman - waiting for ships to dock stateside

02/19/2026 ALuman - waiting for ships to dock stateside

01/15/2026 ALuman - waiting for ships to dock stateside

12/09/2025 ALuman - per emailed inventory/location list from Robert Wentworth at Vikand, this device is on the MSC Preziosa and is outside of the US. No further information regarding its location is available at this time

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 9, 6:52 AM
Case Number: 00550012
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 9, 8:24 AM
Work Order: WO-01324446
Type: FCO
Priority: PC
✅
Status: Ready for Release by Ashley Luman Dec 9, 12:33 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 8m

Bottlenecks

Entered
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours

🔗 Related Artifacts

📞
Case 00550012
Closed

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 9, 8:24 AM
Invoice #
N/A

Details