Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324457 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Virtual Tech - Field Repair • P3

📍 ADCS - 437 - Montgomery — 286 Mitylene Park Drive, Montgomery AL, 36117

Dec 9, 2025 → Feb 17, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 12, 2025
✗ SLA Missed (21 biz days late)
Active: 24 biz days
Paused: 23 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Incomplete
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Incomplete
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Completed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Dec 12 → Jan 12, 2026
19 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 6 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Completed
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Reschedule
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 7 of 3 biz days used
7d
▶ Clock Running
Status: Incomplete
Jan 16 → Jan 28, 2026
7 business days (counted)
Running total: 14 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 14 of 3 biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 14 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 14 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 14 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 3, 2026
4 business days (counted)
Running total: 18 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 18 of 3 biz days used
▶ Clock Running
Status: Tech Off Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 19 of 3 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Feb 10, 2026
4 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 20 of 3 biz days used
▶ Clock Running
Status: Entered
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 20 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 20 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 20 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 18, 2026
4 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 24 of 3 biz days used
Created: Dec 9, 2025 Completed: Feb 18, 2026
Business Days Used 24 / 3
0 3d budget +21d over
Show SLA Clock Detail (30 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 3
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0 / 3
Dec 9 → Dec 9 Assigned ▶ Running 0 0 / 3
Dec 9 → Dec 11 Scheduled ▶ Running 2 2 / 3
Dec 11 → Dec 12 Tech On Site ▶ Running 1 3 / 3
Dec 12 → Dec 12 Incomplete ▶ Running 0 3 / 3
Dec 12 → Dec 12 Incomplete ▶ Running 0 3 / 3
Dec 12 → Dec 12 Completed ▶ Running 0 3 / 3
Dec 12 → Jan 12 Awaiting Parts ⏸ Paused 19 —
Jan 12 → Jan 12 Reschedule ▶ Running 0 3 / 3
Jan 12 → Jan 13 Assigned ▶ Running 1 4 / 3
Jan 13 → Jan 15 Scheduled ▶ Running 2 6 / 3
Jan 15 → Jan 16 Tech On Site ▶ Running 1 7 / 3
Jan 16 → Jan 16 Completed ▶ Running 0 7 / 3
Jan 16 → Jan 16 Reschedule ▶ Running 0 7 / 3
Jan 16 → Jan 28 Incomplete ▶ Running 7 14 / 3
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 14 / 3
Jan 28 → Jan 28 Entered ▶ Running 0 14 / 3
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 14 / 3
Jan 28 → Jan 28 Assigned ▶ Running 0 14 / 3
Jan 28 → Feb 3 Scheduled ▶ Running 4 18 / 3
Feb 3 → Feb 3 Tech On Site ▶ Running 0 18 / 3
Feb 3 → Feb 4 Tech Off Site ▶ Running 1 19 / 3
Feb 4 → Feb 10 Awaiting Parts ⏸ Paused 4 —
Feb 10 → Feb 11 Reschedule ▶ Running 1 20 / 3
Feb 11 → Feb 11 Entered ▶ Running 0 20 / 3
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 20 / 3
Feb 11 → Feb 11 Assigned ▶ Running 0 20 / 3
Feb 11 → Feb 18 Scheduled ▶ Running 4 24 / 3
Feb 18 → Feb 18 Tech On Site ▶ Running 0 24 / 3
Dispatch 0.0d
Material Management 25.0d
Coordinators 19.7d
Field Work 3.7d
Incomplete 8.1d (excluded)
Billing 14.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
25.0 days
Over SLA
Coordinators
19.7 days
Over SLA
Field Work
3.7 days
Over SLA
Incomplete (excluded from total)
8.1 days
Billing
14.6 days
Over SLA
Created: Dec 9, 2025 Due: Feb 13, 2026 Completed: Feb 18, 2026 (4 days late)
📅
47.1 days Total Age
⏱️
20.0d in Awaiting Parts Longest Stage
🔄
28 transitions Status Changes
⚠️
39.7d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (3 reschedules)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 11, 2025
Visit 2 Jan 15, 2026
Visit 3 Feb 3, 2026
Visit 4 Feb 17, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549776
HCP L2 Review
Closed
Model: Midmark - 230-001 Model Type: Exam Chair Asset ID: 6298311 Serial #: V1219017 Please send a technician to location 437 - Montgomery to thoroughly assess the exam chair as it is still having issues.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Rankin
Owner
Virtual Tech
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324457 (current) Invoiced
Virtual Tech - Field Repair • Dylan Ingraham
Created: Dec 9, 2025 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 20.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
13.8d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
8.1d
Awaiting Parts
25.0d / 3.0d SLA
Reschedule
3.0d / 2.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
11.0d / 2.0d SLA
Ready to Bill
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 RBerry- Updated due date based on parts. Parts delivered on 2/9/26 but WO was not released to ASC until 2/10/26. Updated delay code


2/11/26 AJinerson - Received email back from Michelle confirming she has received the part, confirmed scheduling for Tuesday, 2/17 with arrival between 10am-12pm CST.


2/11/26 AJinerson - Sent email to Michelle Rankin needing to confirm they have received the 2nd parts package, and offering tech visit on Tuesday, 2/17 with eta between 10am-12pm (CST).

*This is the soonest date we have tech available, as 1 HCP tech is on PTO 2/13 - 2/20, and this is a 5 hour round trip for either tech*


2/11/26 AJinerson - Called site to schedule tech visit now that they have received parts. Left VM for site regarding scheduling. 


2/11/26 AJinerson - WO released back into "reschedule" status on 2/10, but still showing due 2/12.


02/05/2026 Emartin

Order No: 753471


Customer PO No: PO016116


Customer: EMSAR Inc




  


Ship To Name: ADCS 437 Montgomery


Ship To Address: 286 Mitylene Park Drive    


Ship To City/State: Montgomery, AL 36117


Waybill (Tracking #): 1ZE444250371632558


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 05-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-1110-00 SERIAL #: DESCRIPTION: I/O HARNESS ASS'Y, 12"


LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT

1/28/26 AJinerson - Called Tammy back at 334-396-1555 opt. 0. Confirmed scheduling tech visit for

Tuesday, 2/3 11am-1pm arrival. 

POC onsite: Tammy or Michelle 

They have the parts onsite. 


1/28/26 AJinerson - Called site to schedule tech visit. Left VM regarding scheduling. 


1/28/26 AJinerson - Confirmed w/ tech sup to reassign tech, as original tech will be traveling week of 2/2 - 2/6 and unable to meet SLA.

Tech was last onsite 1/15, then WO was flipped to RFS on 1/28 with new parts onsite. No tracking info on WO for 2nd parts order.


1-28 Customer emailed and confirmed they have part from Midmark.

1/27 Site replied they would like to continue with repair - emailed to see if the part had arrived from MM

1/19/2026 Emailed the location to see what they decided to do

1/16/2026 Sramen - updated needs follow up from continuation to parts required so this will go to VT to work with customer on next steps.


1/16/26 AJinerson - Tech on site 1/15, WO marked as serviced but went into reschedule status. Chatter to tech on how to proceed w/ WO.

1/13/26 AJinerson - Received email back from Michelle confirming tech visit Thurs. 1/15 with eta between 9am-11am CST


1/12/26 AJinerson - Sent email to POC Michelle offering tech visit on Thurs. 1/15 with eta between 9am-11am CST.

(Tech is in EST and 2 hours from site).

1/12/26 AJinerson - Called site and spoke with Ashley who said Michelle is not in until tomorrow, 1/13. Will follow up with email. 


1/12/26 AJinerson - WO went into "reschedule" status on Monday, 1/12 since parts are shipping out.


1/9/2026jsells

Ship To Name: ADCS - 437 - Montgomery Ship To Address: 286 Mitylene Park Drive Ship To City/State: Montgomery, AL 36117 Waybill (Tracking #): 1ZE444250371058349 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 09-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-1338-00 SERIAL #: DESCRIPTION: CORD SET N AMER 120V 8FT LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT LINE NO: 3.1 QTY: 1 ITEM: 002-0773-00 SERIAL #: DESCRIPTION: KIT, PCB RITTER 230 LINE NO: 4.1 QTY: 1 ITEM: 002-10454-00 SERIAL #: DESCRIPTION: KIT, POWER INLET


12/9/25 AJinerson - Received email confirmation from POC Michelle to schedule for 12/11 between 9:30am-11:30am CENTRAL Time.

Asked to confirm on-site contact and arrival instructions for this visit.


12/9/25 AJinerson - Sent email to POC Michelle offering tech visit on Thursday, 12/11 with eta between 9:30am - 11:30am (Central time) tech will be coming from Eastern time.


12/9/25 AJinerson - Called Michelle Rankin to schedule tech visit. Left VM regarding needing to schedule service visit. 

🔧 Work Performed
2/17 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER & RETRIEVED PARTS. REPLACED REAR IO CABLE HARNESS AND TESTED DEVICE & VERIFIED PROPER OPERATION. COMPLETED A FULL FUNCTION TEST OF THE DEVICE (OPERATING AS INTENDED). ADVISED CUSTOMER AND RETURNED DEVICE TO SERVICE 2/3/2026 HH: Replaced PCB Kit and unit still not working as intended, did some troubleshooting and found that unit needs a new rear connections communication harness 1/15 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER / RETRIEVED PARTS - REPLACED POWER INLET, POWER CORD AND MAIN PCB AND TESTED UNIT - FOUND THAT THE CHAIR STILL DID NOT HAVE BASE FUNCTION - COMPLETED TROUBLESHOOTING STEPS, ACTUATOR MOTOR TEST (1.9 READING - GOOD), MOTOR GROUND TEST (OL READING - GOOD), SWAPPED WIRES ON THE BOARD FOR THE BASE AND BACK FUNCTIONS (BASE WENT UP/DOWN WITH BACK CONTROLS - NO BACK FUNCTION WITH BASE CONTROLS) - CALLED MIDMARK TECH SUPPORT AND ADVISED OF ISSUES WITH THE CHAIR, PARTS REPLACED AND TROUBLESHOOTING DONE. WAS ADVISED THAT A NEW BOARD WILL BE SENT OUT FREE OF CHARGE DUE TO NEW BOARD FAILURE (REFERENCE SR#: 1521882 WHEN CALLING MIDMARK FOR DETAILS ON THIS REPLACEMENT). WAS ALSO RECOMMENDED TO TRY REPLACING THE ACTUATOR DESPITE THE GOOD READINGS ON THE MULTIMETER TESTS (ACTUATOR WAS PREVIOUSLY REPLACED ON 7/31/2025 - SEE WO-01293194) - SPOKE TO CUSTOMER AND ADVISED HER OF THE NEW BOARD FAILURE, SHE ADVISED ME THAT AT THIS POINT SHE IS GOING TO EXPLORE REPLACING THE CHAIR - PLEASE FOLLOW UP IN A FEW DAYS TO VERIFY IF CHAIR IS BEING REPLACED OR IF WE NEED TO CONTINUE WITH REPAIR 12/11 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER - EVALUATED CHAIR AND FOUND NO BASE UP/DOWN FUNCTION - COMPLETED TROUBLESHOOTING STEPS FOR ISSUE PER MIDMARK MANUAL - COMPLETED ACTUATOR MOTOR TEST (1.9 OHMS RESULT, WITHIN NORMAL RANGE) - COMPLETED MOTOR GROUND TEST (OL RESULT, NORMAL READING) - SWAPPED WIRE CONNECTIONS FOR THE BASE AND BACK FUNCTIONS ON THE MAIN BOARD AND TESTED (BASE MOVED UP/DOWN WITH BACK CONTROLS) INDICATING FAULTY BASE FUNCTION ON THE MAIN BOARD - ALSO FOUND THAT THE GROUND PIN ON THE POWER INLET MODULE WAS BROKEN OFF (HALF THE PIN WAS STUCK IN THE POWER CORD / HALF IN THE GROUND WIRE CONNECTOR THAT WAS HANGING LOOSE IN THE CONTROL BOX ON THE CHAIR), SEE ATTACHED PICTURES - DAMAGED STATE OF THE GROUNDING CONNECTIONS LIKELY CAUSE OF CONTINUED ISSUES WITH MAIN BOARD - CALLED MIDMARK TECH SUPPORT WITH FINDINGS AND ADVISED THAT THE MAIN BOARD AND ACTUATOR MOTOR HAD BOTH JUST RECENTLY BEEN REPLACED, WAS ADVISED THAT THE MAIN BOARD WILL NEED TO BE REPLACED AS WELL AS THE POWER INLET MODULE + POWER CORD - ADVISED CUSTOMER OF FINDINGS AND NEED TO ORDER PARTS PARTS NEEDED: 002-0773-00 (MAIN PCB - QTY 1) 002-10454-00 (POWER INLET MODULE - QTY 1) 015-1338-00 (POWER CORD - QTY 1)
🔍 Technician Findings
12/11 DI: MIDMARK 230-001 EXAM CHAIR WITH NO BASE UP/DOWN FUNCTION (TOP TILT FUNCTIONS STILL WORK)
⚠️ Problem Description
Model: Midmark - 230-001 Model Type: Exam Chair Asset ID: 6298311 Serial #: V1219017 Please send a technician to location 437 - Montgomery to thoroughly assess the exam chair as it is still having issues. https://www.ebiotrack.com/workorder.php?wo=70222

Timeline

📞
Case Linked Dec 8, 1:10 PM
Case Number: 00549776
Subject: HCP L2 Review
Status: Closed
📋
▶
2 Work Order Created Dec 9, 9:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 9, 12:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
📅
▶
2 Dispatch Scheduled Dec 9, 1:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 1h 28m
⏳ 3.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Dec 11, 12:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
3x Labor Added Dec 11, 10:23 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 128
⚠️
▶
2 Status: Incomplete Dec 11, 10:31 PM
Status: Incomplete → Status: Incomplete
⚠️
Status: Incomplete by Dylan Ingraham
From: Completed, Incomplete
To: Incomplete, Completed
Duration in Previous: 1m, 0m
📦
▶
2 Parts Requested Dec 12, 9:06 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From: Incomplete
To: Awaiting Parts
Duration in Previous: 10h 34m
🚨 20.0 business days
🔩
▶
2 4x Parts Added Jan 12, 3:26 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 31d 6h
👷
▶
2 Status: Assigned Jan 12, 3:38 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
📅
▶
2 Dispatch Scheduled Jan 13, 12:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 21h 15m
⏳ 3.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Jan 15, 1:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏱️
6x Labor Added Jan 15, 10:02 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 1.25, 3, 128
✔️
Status: Completed by Dylan Ingraham Jan 15, 10:37 PM
From: Tech On Site, Completed
To: Completed, Reschedule
Duration in Previous: 9h 16m, 0m
⚠️
Status: Incomplete by Stephanie Ramen Jan 16, 6:05 PM
From: Reschedule
To: Incomplete
Duration in Previous: 19h 28m
⚠️ 7.7 business days
📅
Status: Ready for Scheduling by Derek Reynolds Jan 28, 9:03 AM
From: Incomplete
To: Ready for Scheduling
Duration in Previous: 11d 14h
🆕
▶
2 Status: Entered Jan 28, 2:44 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Henry Holmes
🗓️
▶
2 Status: Scheduled Jan 28, 4:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-03T16:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Henry Holmes Feb 3, 12:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
🚗
Status: Tech Off Site by Henry Holmes Feb 3, 1:26 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 9m
⏱️
▶
3 5x Labor Added Feb 3, 10:19 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089636
Status: Closed
📦
Status: Awaiting Parts by Henry Holmes
From: Tech Off Site
To: Awaiting Parts
Duration in Previous: 8h 53m
⚠️ 5.2 business days
🔩
▶
2 2x Parts Added Feb 10, 9:20 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 10h
⏳ 2.0 business days
🆕
▶
4 Status: Entered Feb 11, 9:41 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-17T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-17T15:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 17, 7:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 9h
⏱️
▶
2 3x Labor Added Feb 17, 7:36 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Dylan Ingraham Feb 17, 7:46 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 3.5 business days
💵
Status: Billing Review by Diane Patton Feb 20, 10:27 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 14h
🚨 11.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 2:02 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 14d 3h
⏳ 4.0 business days
📨
▶
3 Status: Invoice Pending Mar 11, 2:30 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256213

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Awaiting Parts
Duration: 20.0 business days (threshold: 3.0 business days)
Exceeded by 17.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00549776
Closed
📦
Parts Order 00086677
Closed
📦
Parts Order 00089636
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Feb 17, 10:30 AM
Created
Dec 9, 9:19 AM
Invoice #
SM-256213

Work Details (23)

Name Type Status Qty Amount Date
WL-03035264 Labor Open 2 $182.00 Dec 11, 10:23 PM
WL-03035265 Labor Open 1 $149.00 Dec 11, 10:23 PM
WL-03035266 Travel Open 128 - Dec 11, 10:23 PM
WL-03061877 Parts Open 1 $2,139.75 Jan 12, 3:26 PM
WL-03061878 Parts Open 1 $166.05 Jan 12, 3:26 PM
WL-03061879 Parts Open 1 $66.29 Jan 12, 3:26 PM
WL-03061880 Expenses Open 1 $21.64 Jan 12, 3:26 PM
WL-03067402 Labor Open 1.5 $0.00 Jan 15, 10:02 PM
WL-03067403 Labor Open 1.25 $186.25 Jan 15, 10:02 PM
WL-03067404 Labor Open 1.5 $223.50 Jan 15, 10:02 PM
WL-03067405 Labor Open 3 $0.00 Jan 15, 10:02 PM
WL-03067406 Travel Open 128 - Jan 15, 10:02 PM
WL-03067407 Travel Open 128 - Jan 15, 10:02 PM
WL-03090603 Labor Open 2.75 $250.25 Feb 3, 10:19 PM
WL-03090604 Labor Open 1.25 $186.25 Feb 3, 10:19 PM
WL-03090605 Labor Open 4 $0.00 Feb 3, 10:19 PM
WL-03090606 Travel Open 164 - Feb 3, 10:19 PM
WL-03090607 Travel Open 164 - Feb 3, 10:19 PM
WL-03098858 Parts Open 1 $395.55 Feb 10, 9:20 AM
WL-03098859 Expenses Open 1 $21.48 Feb 10, 9:20 AM
WL-03109403 Labor Open 2.75 $250.25 Feb 17, 7:36 PM
WL-03109404 Labor Open 0.75 $111.75 Feb 17, 7:36 PM
WL-03109405 Travel Open 128 - Feb 17, 7:36 PM

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