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← WO Overview

WO-01324462 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMANS HOSPITAL OF TEXAS — 7600 FANNIN ST, HOUSTON TX, 77054-1906

Dec 9, 2025 → Jan 1, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Dec 26)
⏸ 6d excluded (parts wait + holding)
✓ SLA Met (122d early)
Dispatch 2.0d
Holding 5.4d (excluded)
Coordinators 4.6d
Field Work 8.1d
Billing 0.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
5.4 days
Coordinators
4.6 days
Over SLA
Field Work
8.1 days
Over SLA
Billing
0.9 days
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Jan 1, 2026 (116 days early)
📅
18.0 days Total Age
⏱️
5.4d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00549828
GE FMI 32097 - Women's of TX
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Allison Belyea
Owner
Sherry Reich
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324462 (current) Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 5.4 days stuck in "Ready for Release"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
5.4d
Assigned
0.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Completed
4.1d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/15/2025 Cever sent email to Victor offering FSE onsite beginning Dec 22nd victor.cano1@gehealthcare.com 12/10/2025 MHamersley - called 713-790-1234, xfer to Bio Med, spoke to Victor Cano, POC, 262-449-3720; Location address is correct; FSE Cred: None; sent email: victor.cano1@gehealthcare.com
🔧 Work Performed
FMI 32097 Performed
🔍 Technician Findings
FMI 32097 Performed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 8, 2:49 PM
Case Number: 00549828
Subject: GE FMI 32097 - Women's of TX
Status: Closed
📋
Work Order Created Dec 9, 9:30 AM
Work Order: WO-01324462
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mary Hamersley Dec 10, 4:03 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 6h
⏳ 5.0 business days
💵
Expenses Added Dec 16, 3:03 PM
Type: Expenses
Status: Open
Qty: 1
👷
▶
4 Technician Assigned Dec 17, 2:27 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 6d 22h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-17T13:00:00.000+0000, 2025-12-22T13:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Derick Velazquez Dec 23, 7:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 16h
⏳ 4.0 business days
✔️
Status: Completed by Derick Velazquez Dec 26, 6:18 PM
From: Tech On Site
To: Completed
Duration in Previous: 3d 11h
⏳ 0.7 business days
⏱️
3x Labor Added Dec 28, 9:50 PM
Type: Labor
Status: Open
Qty: 8, 0.5, 0.75
💵
11x Expenses Added Dec 28, 10:03 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 28, 11:21 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 29, 12:55 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🏁
Status: Closed by Derick Velazquez Jan 1, 12:42 PM
From: Completed
To: Closed
Duration in Previous: 5d 18h
⏱️
▶
2 Labor Added Jan 2, 9:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 20h 26m
📨
▶
3 Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250430
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

📞
Case 00549828
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Dec 22, 8:00 AM
Created
Dec 9, 9:30 AM
Invoice #
SM-250430

Work Details (18)

Name Type Status Qty Amount Date
WL-03039444 Expenses Open 1 $0.00 Dec 16, 3:03 PM
WL-03048587 Labor Open 8 $0.00 Dec 28, 9:50 PM
WL-03048588 Labor Open 0.5 $0.00 Dec 28, 9:50 PM
WL-03048589 Labor Open 0.75 $0.00 Dec 28, 9:50 PM
WL-03048594 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048595 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048596 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048597 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048598 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048600 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048601 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048599 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048591 Expenses Open 1 $40.00 Dec 28, 10:03 PM
WL-03048592 Expenses Open 1 $40.00 Dec 28, 10:03 PM
WL-03048593 Expenses Open 1 $0.00 Dec 28, 10:03 PM
WL-03048627 Expenses Open 1 $755.23 Dec 28, 11:21 PM
WL-03048966 Expenses Open 1 $20.44 Dec 29, 12:55 PM
WL-03052302 Labor Open 0.016666666666667 $38.00 Jan 2, 9:07 AM

Details