Q-00031440
Follow up to WO-01208508 - Inspection #: 30626 -
Welch Allyn - 45MTO
Asset ID: 202012123023
Serial #: 20110906700
Department: Clinic
Depreciation Start Date
Physical Location: Pod 1
Notes: Out of range. Follow-up required. 12/1 DI: DEVICE DOES NOT TAKE NIBP READINGS... KEEPS DISPLAYING C05 ERROR - REC DEPOT SERVICE FOR INTERNAL EVALUATION / REPAIR
This unit will need to be sent to our repair depot for recalibration - repair - pm
1x 501-0015-01 - battery
1x 4500-30 - Nibp Hose
1x- reuse11
2x hr labor
3x shipping @28
20 x 14 x 14" Corrugated Box
Outbound 1Z01E3E70396737723
- Delivered 1/6/2026
Return 1Z01E3E79098000931
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Service quoted under
Q-00031440 -
-Shipping materials sent to site
⚠️Problem Description
Q-00031440 - Follow up to WO-01208508 - Inspection #: 30626 -
Welch Allyn - 45MTO
Asset ID: 202012123023
Serial #: 20110906700
Department: Clinic
Physical Location: Pod 1
Notes: Out of range. Follow-up required. 12/1 DI: DEVICE DOES NOT TAKE NIBP READINGS... KEEPS DISPLAYING C05 ERROR - REC DEPOT SERVICE FOR INTERNAL EVALUATION / REPAIR
This unit will need to be sent to our repair depot for recalibration - repair - pm
https://www.ebiotrack.com/workorder.php?wo=70224
To: pallen@ellispain.com
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79098000931.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01324463
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a prepaid return label to your f
To: pallen@ellispain.com
CC:
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79098000931.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01324463
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a prepaid return label to your facil
To: pallen@ellispain.com
CC: scott.berry@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79098000931.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01324463
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materi
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: pallen@ellispain.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324463Location: Ellis Pain CenterAddress: 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677Device: Problem Description: Q-00031440 - Follow up to WO-01208508 - Inspection #: 30626 -
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 24, 2025
To: pallen@ellispain.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324463Location: Ellis Pain CenterAddress: 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677Device: Problem Description: Q-00031440 - Follow up to WO-01208508 - Inspection #: 30626 -
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: pallen@ellispain.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324463Location: Ellis Pain CenterAddress: 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677Device: Problem Description: Q-00031440 - Follow up to WO-01208508 - Inspection #: 30626 -
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: pallen@ellispain.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324463Location: Ellis Pain CenterAddress: 1500 Langford Dr. BLDG 200 Watkinsville, GA 30677Device: Problem Description: Q-00031440 - Follow up to WO-01208508 - Inspection #: 30626 -
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01324463
Completed Dec 9, 2025
To: pallen@ellispain.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01324463
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping addre
Timeline
📞
Case Linked Dec 1, 5:23 PM
Case Number:00547818
Subject:Follow up to WO-01208508
Status:Closed
⚠️6.8 business days
📋
Work Order Created Dec 9, 9:31 AM
Work Order:WO-01324463
Type:Depot
Priority:PSM
👷
▶
2
Technician Assigned Dec 9, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:5m
📦
▶
2
Parts Requested Dec 9, 3:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:6h 23m
🚨17.0 business days
🔩
▶
2
2x Parts Added Jan 2, 11:43 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:23d 19h
⚠️5.0 business days
⏸️
Status: On Hold by Ryan SchwochowJan 8, 4:01 PM
From:Reschedule
To:On Hold
Duration in Previous:6d 4h
🚨119.0 business days
⏱️
▶
2
Labor Added Jun 29, 10:43 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:On Hold
To:Closed
Duration in Previous:171d 17h
⏳4.0 business days
📄
▶
3
Status: Ready to Bill Jul 2, 8:37 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-266240
Bottlenecks
Assigned
Duration: 6.4 business hours (threshold: 4.0 business hours)
Exceeded by 2.4 business hours
Awaiting Parts
Duration: 16.4 business days (threshold: 3.0 business days)
Exceeded by 13.4 business days
Reschedule
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)