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WO-01324480 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pulse Vascular LLC — 994 W Sherman Ave Ste 2, Vineland NJ, 08360

Dec 9, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 8, 2026
✓ SLA Met (29 biz days early)
Active: 52 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Dec 9 → Jan 13, 2026
23 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Jan 13 → Mar 30, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 9, 2025 Completed: Mar 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Jan 13 Ready for Release ⏸ Paused 23 —
Jan 13 → Mar 30 Scheduled ▶ Running 52 52
Dispatch 0.2d
Holding 23.9d (excluded)
Coordinators 52.4d
Billing 32.2d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
23.9 days
Coordinators
52.4 days
Over SLA
Billing
32.2 days
Over SLA
Created: Dec 9, 2025 Due: May 8, 2026 Completed: Mar 30, 2026 (39 days early)
📅
76.0 days Total Age
⏱️
52.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
54.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550104
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
Lisa McGovern
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324480 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Dec 9, 2025 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 249 days old
🚨
Primary Delay 52.4 days stuck in "Scheduled"
⏱️
Total Delay 54.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
23.9d
Scheduled
52.4d / 2.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
3.7d / 1.0d SLA
Invoiced
28.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/13/26 Ycampos - Placing WO back in RTB to rebill. There was a glitch in April that caused WO's details not to flow over to Invoice details causing a discrepancy. The invoice was not submitted to customer since it totaled to $0 at the invoice level. Deleted SM-258458.


03/16/2026 - ARuby - Sent appt. reminder email to Lisa McGovern - lmcgovern@pulse-vascular.com  advising FSE Jason Yenser onsite March 30th at 8:30 am.

01/13/2026 RFosbury Lisa McGovern <lmcgovern@pulse-vascular.com> confirmed FSE onsite March 30th at 8:30 am

01/13/2026 YEspino sent an email to Lisa McGovern to confirm the device in question.(First Attempt)

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Dec 9, 10:22 AM
Case Number: 00550104
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 9, 10:47 AM
Work Order: WO-01324480
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Dec 9, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 24m
🚨 24.0 business days
📅
▶
3 Dispatch Scheduled Jan 13, 3:34 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 35d 3h
🚨 53.0 business days
⏱️
2x Labor Added Mar 30, 8:47 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 109
⏱️
3x Labor Added Mar 30, 3:22 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 10
✔️
Status: Completed by Jason Yenser Mar 30, 6:49 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 76d 2h, 0m
⏳ 3.6 business days
⏱️
Labor Added Apr 2, 12:41 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 12:49 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 29m
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 3:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 36m, 0m
🚨 29.0 business days
📄
Status: Ready to Bill by Yecenia Campos May 13, 6:16 PM
From: Invoiced
To: Ready to Bill
Duration in Previous: 40d 2h
⏳ 2.7 business days
📨
▶
2 Status: Invoice Pending May 15, 4:45 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-262241

Bottlenecks

Scheduled
Duration: 52.4 business days (threshold: 2.0 business days)
Exceeded by 50.4 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00550104
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 30, 8:30 AM
Created
Dec 9, 10:47 AM
Invoice #
SM-262241

Work Details (6)

Name Type Status Qty Amount Date
WL-03164785 Labor Open 2.5 $0.00 Mar 30, 8:47 AM
WL-03164786 Travel Open 109 $0.00 Mar 30, 8:47 AM
WL-03165652 Labor Open 1.5 $150.00 Mar 30, 3:22 PM
WL-03165653 Labor Open 0.5 $155.00 Mar 30, 3:22 PM
WL-03165654 Travel Open 10 $0.00 Mar 30, 3:22 PM
WL-03170531 Labor Open 0.016666666666667 $38.00 Apr 2, 12:41 PM

Details