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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324504 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Doylestown Hospital — 595 W State St, Doylestown PA, 18901

Dec 9, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (60 biz days early)
Active: 29 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Apr 4, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Feb 25, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Feb 25 → Apr 4, 2026
27 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 9, 2025 Completed: Apr 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 11 Created ▶ Running 2 2
Dec 11 → Feb 25 Ready for Release ⏸ Paused 50 —
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 2
Feb 25 → Apr 4 Scheduled ▶ Running 27 29
Dispatch 2.9d
Holding 50.9d (excluded)
Coordinators 27.3d
Billing 1.4d
✓ SLA Met
Dispatch
2.9 days
Over SLA
Holding (excluded from total)
50.9 days
Coordinators
27.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 9, 2025 Due: Jun 30, 2026 Completed: Apr 4, 2026 (87 days early)
📅
79.9 days Total Age
⏱️
50.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
31.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550113
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
Michele Clugston
Owner
Kimberly Hardison
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324504 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Dec 9, 2025 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 249 days old
🚨
Primary Delay 50.9 days stuck in "Ready for Release"
⏱️
Total Delay 31.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.9d / 0.5d SLA
Ready for Release
50.9d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
27.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 RFosbury dispatch to Jason Y for April 3

02/25/2026 Rbailey - Rcvd email from Michele Clugston confirming Jason Yenser for April 3. Sending email and Advising Planner


02/18/2026 Rbailey - Sent 1st attempt email to April Henrysen April.Henrysen@PennMedicine.upenn.edu to propose Jason Yenser come onsite April 3 @9

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
BG Required PM

Timeline

📞
Case Linked Dec 9, 10:27 AM
Case Number: 00550113
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 9, 11:42 AM
Work Order: WO-01324504
Type: Preventive Maintenance
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Rich Fosbury Dec 11, 11:26 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 23h
🚨 51.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 25, 4:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 76d 5h
👷
▶
3 Technician Assigned Feb 25, 4:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-03T04:00:00.000+0000, 2026-04-03T00:00:00.000+0000, 2026-04-03T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7m
🚨 27.9 business days
⏱️
▶
2 5x Labor Added Apr 3, 9:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled
To: Completed
Duration in Previous: 37d 3h
🏁
Status: Closed by Jason Yenser Apr 3, 10:00 PM
From: Completed
To: Closed
Duration in Previous: 55m
⏳ 4.2 business days
⏱️
▶
2 Labor Added Apr 9, 9:09 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 11h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 18m
📨
▶
2 Status: Invoice Pending Apr 10, 3:20 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259018

Bottlenecks

Entered
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 27.3 business days (threshold: 2.0 business days)
Exceeded by 25.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00550113
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Apr 3, 9:00 AM
Created
Dec 9, 11:42 AM
Invoice #
SM-259018

Work Details (6)

Name Type Status Qty Amount Date
WL-03173371 Labor Open 1.5 $0.00 Apr 3, 9:04 PM
WL-03173372 Labor Open 1.5 $150.00 Apr 3, 9:04 PM
WL-03173373 Labor Open 1.5 $155.00 Apr 3, 9:04 PM
WL-03173374 Travel Open 38 $0.00 Apr 3, 9:04 PM
WL-03173375 Travel Open 38 $0.00 Apr 3, 9:04 PM
WL-03179131 Labor Open 0.016666666666667 $38.00 Apr 9, 9:09 AM

Details