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← WO Overview

WO-01324511 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Our Lady of Lourdes Medical Center — 1600 Haddon Ave, Camden NJ, 08103

Dec 9, 2025 → Jun 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (33 biz days early)
Active: 52 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Apr 2, 2026
76 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Apr 2 → Jun 12, 2026
50 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 9, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 11 Created ▶ Running 2 2
Dec 11 → Apr 2 Ready for Release ⏸ Paused 76 —
Apr 2 → Jun 12 Scheduled ▶ Running 50 52
Dispatch 2.9d
Holding 76.9d (excluded)
Coordinators 49.7d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
2.9 days
Over SLA
Holding (excluded from total)
76.9 days
Coordinators
49.7 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Dec 9, 2025 Due: Jul 31, 2026 Completed: Jun 12, 2026 (49 days early)
📅
128.1 days Total Age
⏱️
76.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
50.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550110
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
AJ (Allen) Abrams
Owner
Kimberly Hardison
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324511 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Dec 9, 2025 • Closed: Jun 11, 2026
Completed with significant delays
Invoiced • 249 days old
🚨
Primary Delay 76.9 days stuck in "Ready for Release"
⏱️
Total Delay 50.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.9d / 0.5d SLA
Ready for Release
76.9d
Scheduled
49.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/02/2026 Rbailey - Called 856.757.3500 Xfer'd to BioMed. Spoke with Amanda Vennell. She advised the direct number for BioMed is 856.886.5439 She said Andy was on Phone but was wanting to schedule this and as we get closer confirm still good to go. Dispatching WO to Jason Yenser and sending email

avennell@virtua.org


03/30/2026 Rbailey - Called 856.757.3500 Xfer'd to BioMed. Spoke with Andy Ho. He advised that he would reach out to AJ, but that we probably need to schedule in MD. Updating WO


03/30/2026 Rbailey - Called 856.968.2598 NA Left VM for AJ. Advised I was calling BioMed


03/25/2026 Rbailey - Called 856.968.2598 NA Left VM for AJ. Advised I had sent email and was resending for visibility. 


03/17/2026 Rbailey - Sent 1st Attempt email to aabrams@virtua.org AJ Abrams to propose Jason Yenser June 11 at 830 am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
BG Required PM

Timeline

📞
Case Linked Dec 9, 10:26 AM
Case Number: 00550110
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 9, 11:49 AM
Work Order: WO-01324511
Type: Preventive Maintenance
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Rich Fosbury Dec 11, 11:26 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 23h
🚨 77.0 business days
👷
▶
3 Technician Assigned Apr 2, 4:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-11T12:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 112d 3h
🚨 50.0 business days
⏱️
5x Labor Added Jun 11, 4:13 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 67, 93
✔️
▶
2 Status: Completed Jun 11, 9:22 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jason Yenser
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Jun 12, 10:20 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 12, 10:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 5m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
⏳ 0.9 business days
📨
▶
2 Status: Invoice Pending Jun 19, 4:36 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-265254

Bottlenecks

Entered
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 49.7 business days (threshold: 2.0 business days)
Exceeded by 47.7 business days

🔗 Related Artifacts

📞
Case 00550110
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 11, 8:30 AM
Created
Dec 9, 11:49 AM
Invoice #
SM-265254

Work Details (6)

Name Type Status Qty Amount Date
WL-03256901 Labor Open 2.5 $0.00 Jun 11, 4:13 PM
WL-03256902 Labor Open 1.5 $262.50 Jun 11, 4:13 PM
WL-03256903 Labor Open 2.5 $155.00 Jun 11, 4:13 PM
WL-03256904 Travel Open 67 $0.00 Jun 11, 4:13 PM
WL-03256905 Travel Open 93 $0.00 Jun 11, 4:13 PM
WL-03257962 Labor Open - $36.10 Jun 12, 10:20 AM

Details