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WO-01324529 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NorthCrest Medical Center — 100 Northcrest Dr, Springfield TN, 37172

Dec 9, 2025 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (7 biz days early)
Active: 10 biz days
Paused: 78 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Apr 8, 2026
78 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 16, 2026
1 business day (counted)
Running total: 10 of ? biz days used
Created: Dec 9, 2025 Completed: Apr 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 15 Created ▶ Running 4 4
Dec 15 → Apr 8 Ready for Release ⏸ Paused 78 —
Apr 8 → Apr 15 Scheduled ▶ Running 5 9
Apr 15 → Apr 16 Tech On Site ▶ Running 1 10
Dispatch 4.8d
Holding 78.8d (excluded)
Coordinators 6.0d
Field Work 1.4d
Billing 23.9d
✓ SLA Met
Dispatch
4.8 days
Over SLA
Holding (excluded from total)
78.8 days
Coordinators
6.0 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
23.9 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Apr 16, 2026 (11 days early)
📅
88.8 days Total Age
⏱️
78.8d in Ready for Release Longest Stage
🔄
31 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 15, 2026
Visit 2 Apr 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549873
GE FMI 32097 - Tristar
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Baker
Owner
Jessica Sells
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324529 (current) Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 249 days old
🚨
Primary Delay 78.8 days stuck in "Ready for Release"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.8d / 0.5d SLA
Ready for Release
78.8d
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
5.6d / 1.0d SLA
Ready to Bill
23.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/08/2026 RArnold -Confirmed - Dispatching to Ryan

04/08/2026 RArnold - Jennifer repsonded to email. Asked to schedule Ryan for next week on 04/14

04/07/2026: ARoosa - Called 615-384-2411, Xfer to biomed, VM/LM. Sent fu email to Jennifer.


04/02/2026 ARoosa- Called 615-326-2374, Jennifer Baker, VM/LM


03/20/2026: ARoosa - Called 615-326-2374, Jennifer Baker, VM/LM. Sending email to  jennifer.baker@gehealthcare.com


02/11/2026: ARoosa- Called; 615-384-2411, VM/LM

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 8, 4:04 PM
Case Number: 00549873
Subject: GE FMI 32097 - Tristar
Status: Closed
📋
Work Order Created Dec 9, 12:16 PM
Work Order: WO-01324529
Type: FCO
Priority: PC
⚠️ 5.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 23h
🚨 79.0 business days
👷
▶
3 Technician Assigned Apr 8, 9:57 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-14T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 113d 20h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Rhonda Harris Apr 14, 3:55 PM
Scheduled For: 2026-04-15T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Ryan Lewis Apr 15, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 6h
⏱️
3x Labor Added Apr 15, 7:41 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1, 115
⏱️
3x Labor Added Apr 16, 7:09 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 1.25, 115
✔️
Status: Completed by Ryan Lewis Apr 16, 7:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 3.6 business days
⏱️
Labor Added Apr 21, 1:47 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 21, 1:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
💵
Status: Billing Review by Timothy Amburgey Apr 22, 11:07 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 14m, 0m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Apr 28, 3:34 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey May 5, 10:31 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 6d 18h, 0m
🏁
Status: Closed by Ryan Lewis May 5, 3:51 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 20m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 8:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
💵
Status: Billing Review by Timothy Amburgey May 7, 9:05 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 41m, 0m
💵
Status: Billing Review by Timothy Amburgey May 7, 1:28 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4h 22m, 0m
💵
▶
2 Status: Billing Review May 7, 3:19 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey May 8, 9:26 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 18h 4m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review May 11, 9:34 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 11, 1:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 11, 2:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 11:13 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 2:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 12, 4:27 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey May 13, 9:09 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 16h 40m
📨
Status: Invoice Pending by Timothy Amburgey May 14, 8:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 38m
🧾
▶
2 Invoice Created May 14, 9:06 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 17m

Bottlenecks

Entered
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00549873
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Apr 15, 8:00 AM
Created
Dec 9, 12:16 PM
Invoice #
SM-261879

Work Details (7)

Name Type Status Qty Amount Date
WL-03187712 Labor Open 2.25 $525.00 Apr 15, 7:41 PM
WL-03187713 Labor Open 1 $0.00 Apr 15, 7:41 PM
WL-03187714 Travel Open 115 $0.00 Apr 15, 7:42 PM
WL-03189453 Labor Open 1.5 $525.00 Apr 16, 7:09 PM
WL-03189454 Labor Open 1.25 $100.00 Apr 16, 7:09 PM
WL-03189455 Travel Open 115 $0.00 Apr 16, 7:09 PM
WL-03194347 Labor Open 0.016666666666667 $38.00 Apr 21, 1:47 PM

Details