3/4 MOwens Josh replied back that 3/13 works to schedule the visit. Sent reply back to confirm scheduling the visit for 3/13 between 8-5pm.
3/4 MOwens replied back to the email from Josh at this location that I can't get the tech onsite on 3/6 because of a repair. Asked if there were other dates we can look at to schedule.
3/4 MOwens Called to speak to Josh Lemay. Left a vm for him to call back to schedule the inspection visit.
2/9 MOwens Teams msg from Scott Berry states this customer wants to schedule for 3/6
🔧Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
169 pieces
https://www.ebiotrack.com/inspection.php?iid=31860
📧
Email:Re: Annual Inspection 2026
Completed Mar 4, 2026
From: mowens@emsar.com
To: josh@csps.me
Yes 3/13 is available. I will schedule the inspection on that day. I looked back at last years visit and Michael Swingle was there a day and a half to complete the inspection.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Josh LeMay <josh@csps.me>Sent: Wednesday, March 4, 2026 2:06
📧
Email:Re: Annual Inspection 2026
Completed Mar 4, 2026
From: mowens@emsar.com
To: josh@csps.me
Josh
I called this morning and left you a vm. I only have one trained tech in TN covering inspections now. He has a repair work order this Friday in Clarksville TN to complete and will not be able to get to your location this Friday. What other dates in March can we look at to schedule the visit?
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +16157717718
Completed Mar 4, 2026
Called to speak to Josh Lemay. Left a vm for him to call back to schedule the inspection visit.
📅
WO-01324549 - Inspection - DD: 03/31/2026 - Brentwood - The Plastic Surgery Center of Brentwood
Mar 13, 2026 8:00am – 5:00pm
Work Order: WO-01324549
Account: The Plastic Surgery Center of Brentwood
Customer Case Number:
Location: The Plastic Surgery Center of Brentwood
Address: 620 Church St E, Brentwood, TN 37027
Manufacturer:
Model #:
Serial #:
Contact Name: Josh Lemay
Contact Phone: 6157717718
Contact Email: josh@c
Timeline
📞
Case Linked Dec 9, 12:00 AM
Case Number:00549982
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 9, 1:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 11, 2:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 0h
🚨56.0 business days
🗓️
▶
2
Status: Scheduled Mar 4, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-13T12:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEMar 12, 2:02 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 21h
⏳2.0 business days
⏱️
5x Labor Added Mar 13, 3:51 PM
Type:Labor, Travel
Status:Open
Qty:0.81666666666667, 7.6833333333333, 51
✔️
Status: Completed by MICHAEL SWINGLEMar 13, 4:00 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1d 1h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 17, 1:47 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256725
Bottlenecks
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 55.5 business days (threshold: 4.0 business hours)
Exceeded by 55.0 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)