Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324555 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 9, 2025 → Dec 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 23, 2025
🕐 Clock stopped: Completed (Dec 26)
✗ SLA Missed (2d late)
Dispatch 0.1d
Coordinators 14.5d
Billing 2.6d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
14.5 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 9, 2025 Due: Dec 23, 2025 Completed: Dec 26, 2025 (2 days late)
📅
13.6 days Total Age
⏱️
10.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550248
URGENT Philips WO Request
Closed
Raymond Ebanks. Upon initial inspection of device, device failed Active Exhalation Verification
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324555 (current) Invoiced
Repair • Luis Iser
Created: Dec 9, 2025 • Closed: Dec 26, 2025
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 10.5 days stuck in "Scheduled"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
14.5d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/09/2025 ALuman - dispatch to Raymond Ebanks to complete repair per his request
🔧 Work Performed
12/23/2025 LIser- Completed repair on one device.
🔍 Technician Findings
12/23/2025 LIser- Completed repair on one device.
⚠️ Problem Description
Raymond Ebanks. Upon initial inspection of device, device failed Active Exhalation Verification
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 9, 1:45 PM
Case Number: 00550248
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 9, 1:58 PM
Work Order: WO-01324555
Type: Repair
Priority: PC
👷
▶
4 Technician Assigned Dec 9, 2:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-11T05:00:00.000+0000, 2025-12-11T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 43m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-11T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Mandy Newman Dec 16, 8:14 AM
Scheduled For: 2025-12-30T13:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Dec 23, 11:11 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000GbhCMQAZ, Luis Iser
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-23T13:00:00.000+0000
⏱️
Labor Added Dec 23, 6:26 PM
Type: Labor
Status: Open
Qty: 3
⏳ 3.7 business days
⏱️
▶
2 Labor Added Dec 26, 6:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 7h, 0m
⏳ 1.7 business days
⏱️
Labor Added Dec 29, 10:21 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00550248
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 23, 8:00 AM
Created
Dec 9, 1:58 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03046712 Labor Open 3 $285.00 Dec 23, 6:26 PM
WL-03048349 Labor Open 1 $155.00 Dec 26, 6:23 PM
WL-03048759 Labor Open 0.016666666666667 $38.00 Dec 29, 10:21 AM

Details