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← WO Overview

WO-01324569 ↗ ServiceMax

MIDMARK • Repair • P4

📍 VCA Naper Ridge Animal Hospital — 987 Maplefield Rd, Naperville IL, 60565

Dec 9, 2025 → Dec 16, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 15, 2025
🕐 Clock stopped: Completed (Dec 16)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 1.5d
Coordinators 5.2d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.5 days
Coordinators
5.2 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Dec 9, 2025 Due: Dec 17, 2025 Completed: Dec 16, 2025 (1 days early)
📅
5.5 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550080
Midmark Service Request Dispatch Authorization - WO-00136469
Closed
Travel Zone 1 PROBLEM SUMMARY AGIV Air leak ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742901 014-10161-00 1.00000 Ship Exchanged Open 742901 014-0653-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole Smith
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324569 (current) Invoiced
Repair • Mike Huffman
Created: Dec 9, 2025 • Closed: Dec 16, 2025
Completed with minor delays
Invoiced • 156 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Awaiting Parts - Customer
1.5d
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10/2025 CRamen spoke with Nicole and she confirmed parts delivered today and scheduled for Tuesday 12/16/2025 with tech arrival after 2pm as units in use prior. Facility is open till 7pm and Nicole is the POC the DOS. 630-717-9701


12/10/2025 CRamen parts delivered today


12/10/2025jsells

Ship To Name: VCA Naper Ridge Animal Hospital Ship To Address: 987 Maplefield Rd Ship To City/State: NAPERVILLE, IL 60565 Waybill (Tracking #): 1ZE444250170357754 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 09-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 014-10161-00 SERIAL #: DESCRIPTION: TEE UNION, 1/4 TUBE, 1/4 MPT LINE NO: 2.1 QTY: 1 ITEM: 014-0653-00 SERIAL #: DESCRIPTION: CONNECTOR, 1/4 MPT X 1/4 TB, PL


12/9/2025 CRamen assigned to MHuffman and placed into APC


12/09/2025 SRobinson- Called Nicole Smith, 1(630) 717-9701. Asked for Nicole, gave her the WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
12/16/2025 Mike Huffman. Replaced the Tee Union ¼ tube. Tested full functionally. All tests passed. Completed the Service Request Authorization and obtained customer signature.
🔍 Technician Findings
Air is leaking from tubing.
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY AGIV Air leak ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742901 014-10161-00 1.00000 Ship Exchanged Open 742901 014-0653-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 9, 10:00 AM
Case Number: 00550080
Subject: Midmark Service Request Dispatch Authorization - WO-00136469
Status: Closed
📋
Work Order Created Dec 9, 2:43 PM
Work Order: WO-01324569
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Dec 9, 2:52 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Dec 9, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 12m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Dec 10, 9:15 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 18h 9m
📅
▶
2 Dispatch Scheduled Dec 10, 12:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 43m
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 13, 10:38 AM
Scheduled For: 2025-12-16T21:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Dec 16, 2:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
▶
2 5x Labor Added Dec 16, 4:38 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 59m, 0m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Dec 19, 5:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 0.9 business days
🧾
Invoice Created Dec 21, 1:22 PM
Invoice Number: SM-249681

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00550080
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Mike Huffman
Scheduled
Dec 16, 4:00 PM
Created
Dec 9, 2:43 PM
Invoice #
SM-249681

Work Details (5)

Name Type Status Qty Amount Date
WL-03039622 Labor Open 1 $0.00 Dec 16, 4:38 PM
WL-03039623 Labor Open 1 $110.00 Dec 16, 4:38 PM
WL-03039624 Labor Open 1 $0.00 Dec 16, 4:38 PM
WL-03039625 Travel Open 26 $110.00 Dec 16, 4:38 PM
WL-03039626 Travel Open 36 $0.00 Dec 16, 4:38 PM

Details