Midmark Service Request Dispatch Authorization - WO-00136470
Closed
Zone 2
NWD Scaler issue. special billing
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
2/16/26- EColon- Was on PTO when Melissa Owens received email saying to close this WO. Just now seeing the internal note saying to close it.
1/13 MOwens Jenny at Midmark sent email Hello,
EMSAR,
Please close your work order and bill for completed service.
12/22 MOwens Called and spoke to Jordan. I told her the tech's first opening in the schedule is this Friday 12/26 in the morning. She said that will work for her between 10-12.
12/18/25 RBerry- Emailed Jordan Novelli to reschedule for 12/23/25 with arrival time between 9-11AM. Waiting for confirmation. See logged email.
12/18/25 RBerry- Called Jordan to reschedule. Was on hold for almost 8 minutes. No answer.
12/18/25 RBerry- Received teams message from MBateman stating: Eric Colon is home sick today with the fever. We will need to reschedule his WO's today.
12/10 MOwens Called and spoke to Jordan Novelli. She requested the visit be scheduled for next Thurs. 12/18 because there are no dental procedures scheduled that day. I told her the tech would arrive between 10-11am.
12/9/2025jsells
spoke with Jordan and I gave her the work order number and told her someone will call to schedule the onsite visit
🔧Work Performed
2/16/26- EColon- Was on PTO when Melissa Owens received email saying to close this WO. Just now seeing the internal note saying to close it.
12/26/25- EColon- Arrived onsite, checked in with front desk. Scaler will not vibrate. looked up service manual. Checked continuity, seems as there is none for scaler. Called tech service for troubleshooting help. Found that scaler tubing is malfunctional. Midmark sending customer quote for new tubing.
🔍Technician Findings
scaler not vibrating
⚠️Problem Description
Zone 2
NWD Scaler issue. special billing
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 9, 2026
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 26, 2026
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 19, 2026
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 12, 2026
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 5, 2026
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 29, 2025
To: jordan.novelli@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324570Location: BANFIELD PET HOSPITALAddress: 6070 Bayfield Pkwy Concord, NC 28027Device: VetPro 1000 (Series) V2494275Problem Description: Zone 2
NWD Scaler issue. special billin
📋
Outbound to +17047823921
Completed Dec 22, 2025
Called and spoke to Jordan. I told her the tech's first opening in the schedule is this Friday 12/26 in the morning. She said that will work for her between 10-12.
📧
Email: Request for service at BANFIELD PET HOSPITAL
Completed Dec 18, 2025
To: jordan.novelli@banfield.com
CC: mowens@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: Request for service at BANFIELD PET HOSPITAL
Body:
Hi Jordan,
Due to unforeseen circumstances we are needing to reschedule the repair on your dental equipment. We do have a technician available on 12/23/35 with an arrival time between 9-11AM. Does this date and time work for your facility?
Thank you,
Rhea Berry
Account Service Coordinator II - Floater & Trainer
937-365-7445
rhea.be
📋
Outbound to +17047823921
Completed Dec 18, 2025
12/18/25 RBerry- Called Jordan to reschedule. Was on hold for almost 8 minutes. No answer.
📋
Outbound to +17047823921
Completed Dec 10, 2025
Called and spoke to Jordan Novelli. She requested the visit be scheduled for next Thurs. 12/18 because there are no dental procedures scheduled that day. I told her the tech would arrive between 10-11am.
📋
Outbound to +17047823921
Completed Dec 9, 2025
spoke with Jordan and I gave her the work order number and told her someone will call to schedule the onsite visit
PDF
SRA_WO-00136470_ver1
Dec 9, 2025
PDF
Banfield Pet hospitalSRA_WO-00136470_ver1
Feb 16, 2026
Timeline
📞
Case Linked Dec 9, 10:04 AM
Case Number:00550088
Subject:Midmark Service Request Dispatch Authorization - WO-00136470