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WO-01324571 ↗ ServiceMax

Brown Surgical Associates (Formally University Surgical Associates ) • Inspection • PSM

📍 Brown Surgery- Smithfield RI — 900 Douglas Pike, Smithfield RI, 02917

Dec 9, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 6 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Dec 17 → Feb 26, 2026
47 business days (counted)
Running total: 53 of ? biz days used
Created: Dec 9, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 16 Ready for Scheduling ▶ Running 5 5
Dec 16 → Dec 17 Assigned ▶ Running 1 6
Dec 17 → Feb 26 Scheduled ▶ Running 47 53
Dispatch 0.0d
Coordinators 54.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.6 days
Over SLA
Created: Dec 9, 2025 Due: Feb 27, 2026 Completed: Feb 26, 2026 (1 days early)
📅
53.5 days Total Age
⏱️
47.6d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550010
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 52 Pcs https://www.ebiotrack.com/inspection.php?iid=31864
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jerilyn Parker
Owner
Kimberly Hardison
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324571 (current) Invoiced
Inspection • David Cavaco
Created: Dec 9, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 249 days old
🚨
Primary Delay 47.6 days stuck in "Scheduled"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.5d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
47.6d / 2.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/17 KSmith -- Scheduled for 2/26 with Lori. 9-11am

12/16 KSmith -- Per Jerilyn, Lori is the POC

Lori.oconnor@brownphysicians.org

12/16 KSmith -- Sent email to schedule for 2/26

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 52 Pcs https://www.ebiotrack.com/inspection.php?iid=31864

Timeline

📞
Case Linked Dec 9, 6:00 AM
Case Number: 00550010
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 9, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⚠️ 6.0 business days
👷
2 Technician Assigned Dec 16, 3:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 0h
🗓️
2 Status: Scheduled Dec 17, 1:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-26T14:00:00.000+0000
🚨 48.0 business days
⏱️
2 3x Labor Added Feb 26, 5:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 71d 3h, 0m
3.8 business days
📄
2 Status: Ready to Bill Mar 3, 12:24 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255461

Bottlenecks

Ready for Scheduling
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 47.6 business days (threshold: 2.0 business days)
Exceeded by 45.6 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00550010
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Feb 26, 9:00 AM
Created
Dec 9, 2:47 PM
Invoice #
SM-255461

Work Details (3)

Name Type Status Qty Amount Date
WL-03121948 Labor Open 1 $0.00 Feb 26, 5:43 PM
WL-03121949 Labor Open 4.5 $1,852.00 Feb 26, 5:43 PM
WL-03121950 Labor Open 1 $0.00 Feb 26, 5:43 PM

Details