12-11 Mburris email from POC to set for 12-16 1pm........ok great 12/16 I will be here from 9:30-4pm
i will be the point of contact. They can call me or text me if needed
Thank you!
Aysha Bolling, RVT , Clinic Manage
(310) 699-9563
12-9 Mburris email sent to POC
12-9 Mburris called Lm on Vmail
12-9 DSR-- Urgent Repair Request. Business impact.
🔧Work Performed
trouble shoot,spoke with tech support,all other hand pieces do have water running through them,removed hand drill from hose,water is coming out of the hose,made attempt to clean the inside of the drill,no success,customer will look into new high speed drill,service complete.
🔍Technician Findings
bad high speed drill,clogged and is not allowing water to flow through it.
⚠️Problem Description
Troubleshoot High Speed Drill issues. inspect body damage on body and test operation. Update EBT for location.
Model: DentalAire - Prestige
Model Type: Dental Delivery Unit
Custom Field:
Notes:
Asset ID: 6268275
Site: Modern Animal Hospital - Modern Animal Clinic -
Department: PharmacyDepreciation Start Date:Physical Location: Laundry RoomDepreciation Term: yrsSerial #: A13741 https://www.ebiotrack.com/workorder.php?wo=70235
📋
Outbound to +18665058755
Completed Dec 9, 2025
12-9 Mburris called Lm on Vmail
📅
WO-01324595 - Virtual Tech - Field Repair - Los Angeles - Modern Animal Clinic - WLA
Dec 16, 2025 4:00pm – 6:00pm
Work Order: WO-01324595
Account: Modern Animal Hospital
Customer Case Number:
Location: Modern Animal Clinic - WLA
Address: 1901 Westwood Blvd, Los Angeles, CA 90025
Manufacturer:
Model #:
Serial #:
Contact Name: Aysha Bolling
Contact Phone: (866) 505-8755
Contact Email: aysha.bolling@modernani
Case #00550308 – High Speed Drill Water issue
Status: Closed | Priority: High
Model: DentalAire - Prestige
Model Type: Dental Delivery Unit
Custom Field:
Notes:
Asset ID: 6268275
Site: Modern Animal Hospital - Modern Animal Clinic - CULV
Department: PharmacyDepreciation Start Date:Physical Location: Laundry RoomDepreciation Term: yrsSerial #: A13741
Model: D
💬Case Comment
Internal Dec 9, 2025 3:26pm
Here's the notes of your call with Virtual Tech HCP - BOLLING AYSHA (310) 699-9563 on Tuesday, December 09, 2025 at 1:51 PM:
The conversation between Derek and Aisha focused on troubleshooting issues with a high-speed dental drill that was not dispensing water. Derek committed to creating urgent work orders to address the problem and provide follow-up information.
Recap
Aisha reported that the high-speed dental drill was not dispensing water, while the syringe was functioning properly.
Timeline
📞
Case Linked Dec 9, 3:17 PM
Case Number:00550308
Subject:High Speed Drill Water issue
Status:Closed
📋
▶
2
Work Order Created Dec 9, 3:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Dec 9, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 45m
⏳2.9 business days
📅
▶
2
Dispatch Scheduled Dec 11, 4:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:1d 22h
⏳4.0 business days
⏱️
▶
2
3x Labor Added Dec 16, 10:01 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:5d 6h, 0m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonDec 18, 6:37 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 20h
🚨12.7 business days
📨
▶
2
Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Jan 5, 1:54 PM
Invoice Number:SM-250455
Bottlenecks
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)