Midmark Service Request Dispatch Authorization - WO-00136485
Closed
Zone 1
NWD draining issues Special billing ref sr 1486562
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
12/22 KKelch called Mikaela to schedule for 12/31 between 2 and 4 pm, she let me know that they are closed on the 31st, I offered 1/7 between 2 and 4 pm. Customer confirmed.
12/19/25 lcoonrod
Currently, we are not able to provide the tracking details.
Order No: 745075
Customer PO No: SR1504858
Customer: Somerset Veterinary Clinic
Service Request NO: 1504858
Ship To Name: Somerset Veterinary Clinic
Ship To Address: 8823 ROE AVE
Ship To City/State: PRAIRIE VILLAGE, KS 66207-2201
Waybill (Tracking #): 1ZE444250371644812
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10945-01 SERIAL #: DESCRIPTION: KIT, WATER SENSOR AND RESERVOIR, RETROFIT
12/17 KWeiss, Placing w/o in reschedule. W/O is a Midmark dispatch, no parts for EMSAR to quote or order. Parts will need to come from Midmark after tech makes contact.
12/15 KKelch called Mikaela to reschedule due to FSE calling out for 12/17 between 2:30 and 3:30 pm. Customer confirmed.
12/10 KKelch called Mikaela to schedule for 12/15 between 9 and 11 am. Customer confirmed.
12/9/2025jsells
spoke with Mikaela and I gave her the WO# and told her a coordinator will call to schedule the visit
🔧Work Performed
verified no clogs (removed screen) verified power to pump, tried to re adjust water sensor pump still did not come on. Was on hold w/ Midmark tech support for 30 minutes, left call back # never received a casll back. Will need to call again in the am. 12/18/spoke with midmark and they will be reacing out to the customer to see if they want to proceed with part#002-10945-01 1/7/2026 KC replaced flow sensor and performances functional test unit is working properly
🔍Technician Findings
pump not running
⚠️Problem Description
Zone 1
NWD draining issues Special billing ref sr 1486562
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)
📋
Outbound to +19133419191
Completed Dec 22, 2025
12/22 KKelch called Mikaela to schedule for 12/31 between 2 and 4 pm, she let me know that they are closed on the 31st, I offered 1/7 between 2 and 4 pm. Customer confirmed.
📋
Outbound to +19133419191
Completed Dec 15, 2025
12/15 KKelch called Mikaela to reschedule for 12/17 between 2:30 and 3:30 pm. Customer confirmed.
📋
Outbound to +19133419191
Completed Dec 10, 2025
12/10 KKelch called Mikaela to schedule for 12/15 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19133419191
Completed Dec 9, 2025
spoke with Mikaela and I gave her the WO# and told her a coordinator will call to schedule the visit
📅
WO-01324639 - Repair - Canis Major - PRAIRIE VILLAGE - Somerset Veterinary Clinic
Jan 7, 2026 2:00pm – 4:00pm
Work Order: WO-01324639
Account: MIDMARK
Customer Case Number: SR 1504858 WO-00136485
Location: Somerset Veterinary Clinic
Address: 8823 Roe Ave, PRAIRIE VILLAGE, KS 66207-2201
Manufacturer: Midmark Corp
Model #: Canis Major
Serial #: V2533214
Contact Name: Mikaela Gilbreath
Contact Phone: (913) 341
PDF
SRA_WO-00136485_ver2
Dec 9, 2025
PDF
SRA_WO_00136485_ver22.pdf
Jan 7, 2026
PDF
somer
Jan 9, 2026
Timeline
📞
Case Linked Dec 9, 12:20 PM
Case Number:00550199
Subject:Midmark Service Request Dispatch Authorization - WO-00136485
Status:Closed
📋
▶
2
Work Order Created Dec 9, 4:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Dec 9, 5:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Thomas J Langenberg Jr
🗓️
▶
2
Status: Scheduled Dec 10, 10:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-15T15:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchDec 15, 9:02 AM
Scheduled For:2025-12-17T20:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Thomas LangenbergDec 17, 4:11 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 5h
⏱️
▶
2
5x Labor Added Dec 17, 6:40 PM
5x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Thomas Langenberg
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:2h 30m
🔄
Status: Reschedule by Keith WeissDec 17, 9:01 PM
From:Incomplete
To:Reschedule
Duration in Previous:2h 19m
⏱️
Labor Added Dec 18, 9:10 AM
Type:Labor
Status:Open
Qty:0.41666666666667
👤
Status: Awaiting Parts - Customer by Kaitlyn KelchDec 18, 10:57 AM
From:Reschedule
To:Awaiting Parts - Customer
Duration in Previous:13h 55m
⏳2.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodDec 19, 2:16 PM