Q-00031502
2 Work orders needed 1 Tech has stock for the other one will need parts ordered. DO Not hold up the 2nd WO waiting on the part
Description: Powerload has Amber triangle due to a possible depleted battery. Customer would also like to replace battery on their 3rd truck as well.
Manufacturer: Stryker
Model #: 6390
Serial: unknown - tech will provide
Per Paul Bonang, Customer will need (2) 6390-001-468 batteries for both units. I have one in stock and can go ASAP to repair the unit that is down and when the battery comes in for the third unit I will go back.
Replaced powerload battery and checked for proper operation.
🔍Technician Findings
Amber triangle illuminated due to faulty battery.
⚠️Problem Description
Q-00031502
2 Work orders needed 1 Tech has stock for the other one will need parts ordered. DO Not hold up the 2nd WO waiting on the part
Description: Powerload has Amber triangle due to a possible depleted battery. Customer would also like to replace battery on their 3rd truck as well.
Manufacturer: Stryker
Model #: 6390
Serial: unknown - tech will provide
Per Paul Bonang, Customer will need (2) 6390-001-468 batteries for both units. I have one in stock and can go ASAP to repair the unit that is down and when the battery comes in for the third unit I will go back.
1 of 2 https://www.ebiotrack.com/workorder.php?wo=70243
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Pembroke Fire Department -- EMS Repairs -- WO-01324658
Completed Dec 10, 2025
From: mgassiraro@pembrokefire.org
To: ksmith@emsar.com
Thank you
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, December 10, 2025 10:41:28 AM
To: Mark Gassiraro <mgassiraro@pembrokefire.org>
Subject: RE: Pembroke Fire Department -- EMS Repairs -- WO-01324658
[EXTERNAL EMAIL] DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
Thanks Mark! I will reach out once the remaining parts ship.
📧
Email:Re: Pembroke Fire Department -- EMS Repairs -- WO-01324658
Completed Dec 10, 2025
From: mgassiraro@pembrokefire.org
To: ksmith@emsar.com
I spoke to Paul and he says he has one and is going to stop by this afternoon to get our ambulance back in-service.
We will need to order the 2nd one and get that scheduled as soon as it comes in.
Thank you
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, December 10, 2025 8:23:11 AM
To: Mark Gassiraro <mgassiraro@pembrokefire.org>
Subject: Pembroke Fire Department -- EMS Repairs --
📧
Email: Pembroke Fire Department -- EMS Repairs -- WO-01324658
Completed Dec 10, 2025
To: mgassiraro@pembrokefire.org
CC:
BCC:
Attachment: --none--
Subject: Pembroke Fire Department -- EMS Repairs -- WO-01324658
Body:
Good Morning Mark,
The parts for the repair of one of your units have shipped but we are still waiting on parts for the second unit to ship.
Would you like to wait to schedule until we have all parts or go ahead and schedule the repair for the unit we have parts for?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-10
📅
WO-01324658 - Repair - Pembroke - Pembroke Fire Department
Dec 10, 2025 4:00pm – 5:00pm
Work Order: WO-01324658
Account: PEMBROKE FIRE DEPARTMENT
Customer Case Number:
Location: Pembroke Fire Department
Address: 172 Center Street, Pembroke, MA 02359
Manufacturer:
Model #:
Serial #:
Contact Name: Mark Gassiraro
Contact Phone: 781-760-7384
Contact Email: mgassiraro@pembrokefire.org
D
Timeline
📞
Case Linked Dec 8, 1:12 PM
Case Number:00549777
Subject:EMS: L2 Review
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 9, 5:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 10, 8:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:14h 44m
🗓️
▶
2
Status: Scheduled Dec 10, 10:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-10T21:00:00.000+0000
🔧
Status: Tech On Site by Paul BonangDec 10, 12:31 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 50m
✔️
Status: Completed by Paul BonangDec 10, 4:28 PM
From:Tech On Site
To:Completed
Duration in Previous:3h 56m
🔩
▶
3
Parts Added Dec 10, 4:47 PM
Parts Added → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 2, 49, 78
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:24m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Dec 12, 12:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Dec 12, 5:03 PM
Invoice Number:SM-249033
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)