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WO-01324694 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 Centerwell Estrella — 9515 W Camelback Rd. Ste. 136, Phoenix AZ, 85037

Dec 10, 2025 → Dec 10, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 17, 2025
🕐 Clock stopped: Completed (Dec 10)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.9 days
Created: Dec 10, 2025 Due: Dec 17, 2025 Completed: Dec 11, 2025 (6 days early)
📅
1.1 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550287
Estrella Centerwell Request
Closed
New Miscellaneous Equipment Inspection 2 exam chairs https://www.ebiotrack.com/inspection.php?iid=31887
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anna Delano
Owner
Sherry Reich
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324694 (current) Invoiced
Misc. Inspection • Tyler Bollman
Created: Dec 10, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
New Miscellaneous Equipment Inspection 6 items
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection 2 exam chairs https://www.ebiotrack.com/inspection.php?iid=31887

Timeline

📞
Case Linked Dec 9, 2:22 PM
Case Number: 00550287
Subject: Estrella Centerwell Request
Status: Closed
📋
▶
2 Work Order Created Dec 10, 8:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 10, 8:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
🗓️
▶
2 Status: Scheduled Dec 10, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-10T18:00:00.000+0000
🚗
2x Travel Added Dec 10, 12:56 PM
Type: Travel, Labor
Status: Open
Qty: 10, 0.5
🔧
Status: Tech On Site by Tyler Bollman Dec 10, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 52m
⏱️
▶
2 Labor Added Dec 10, 2:35 PM
Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1h 31m
🏁
Status: Closed by Tyler Bollman Dec 10, 7:55 PM
From: Completed
To: Closed
Duration in Previous: 5h 19m
⏳ 4.5 business days
📄
▶
2 Status: Ready to Bill Dec 16, 9:18 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249152

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00550287
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Dec 10, 1:00 PM
Created
Dec 10, 8:33 AM
Invoice #
SM-249152

Work Details (3)

Name Type Status Qty Amount Date
WL-03032910 Travel Open 10 - Dec 10, 12:56 PM
WL-03032911 Labor Open 0.5 $178.50 Dec 10, 12:56 PM
WL-03033052 Labor Open 1.5 $178.50 Dec 10, 2:35 PM

Details