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← WO Overview

WO-01324697 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Encino Primary Care — 15503 Ventura Blvd, Ste 350, Encino CA, 91436-3114

Dec 10, 2025 → Dec 16, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 16, 2025
🕐 Clock stopped: Completed (Dec 17)
✗ SLA Missed
Dispatch 0.0d
Material Management 0.3d
Coordinators 5.8d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.3 days
Coordinators
5.8 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 10, 2025 Due: Dec 17, 2025 Completed: Dec 17, 2025 (on time)
📅
5.4 days Total Age
⏱️
11.0d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550293
Midmark Service Request Dispatch Authorization - WO-00136501
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY: WD-no base function ADDITIONAL NOTES: For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 743056 015-3481-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christopher Hrisko
Owner
Kimberly Hardison
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324697 (current) Invoiced
Repair • Omar Serrano
Created: Dec 10, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 155 days old
🚨
Primary Delay 11.0 days stuck in "Closed"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
0.3d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
11.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-15 Mburris call from tech site POC reached out to set appt due to parts

12/10 KHardison: Updated due date. No ETA.

Ship To Name: Encino Primary Care Ship To Address: 15503 Ventura Blvd Ste 350 Ship To City/State: Encino, CA 91436-3114 Waybill (Tracking #): 1ZE444250170450590 Carrier: UPS-Air-Next Day Air vLINE NO: 1.1 QTY: 1 ITEM: 015-3481-00 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS

12/10 KHardison, Location is not open yet. Sent an email regarding WO.

🔧 Work Performed
Arrived on site and checked in with reception but informed me POC was not at the location. They allowed me access to unit and provided me with parts sent. Unit did have power but table would not rise or lower. Found table in the full down position. Being that a I/O harness switch was sent out i had to removed all shrouds and raise table manually. This allowed me access to remove current i/o harness. Once harness removed i installed new I/O harness. Reinstalled all shrounds and test table for proper function. Unit working as intended and no further issues found
🔍 Technician Findings
Customer states unit has no bas function
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY: WD-no base function ADDITIONAL NOTES: For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 743056 015-3481-00 1.00000
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Dec 9, 2:45 PM
Case Number: 00550293
Subject: Midmark Service Request Dispatch Authorization - WO-00136501
Status: Closed
📋
Work Order Created Dec 10, 8:51 AM
Work Order: WO-01324697
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 10, 9:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 12m
👷
▶
3 Technician Assigned Dec 10, 12:36 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 33m
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 10, 2:57 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2h 19m
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Dec 15, 12:10 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 21h
⏳ 2.0 business days
🔧
Status: Tech On Site by Omar Serrano Dec 16, 3:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
▶
2 4x Labor Added Dec 16, 9:37 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Omar Serrano
From: Tech On Site
To: Completed
Duration in Previous: 6h 29m
🏁
Status: Closed by Omar Serrano Dec 16, 9:50 PM
From: Completed
To: Closed
Duration in Previous: 12m
🚨 11.3 business days
📄
▶
4 Status: Ready to Bill Dec 31, 12:16 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250225

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00550293
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Omar Serrano
Scheduled
Dec 16, 12:00 PM
Created
Dec 10, 8:51 AM
Invoice #
SM-250225

Work Details (4)

Name Type Status Qty Amount Date
WL-03040088 Labor Open 1.75 $192.50 Dec 16, 9:37 PM
WL-03040089 Travel Open 30 $110.00 Dec 16, 9:37 PM
WL-03040090 Labor Open 1.5 $0.00 Dec 16, 9:37 PM
WL-03040091 Expenses Open 1 $0.00 Dec 16, 9:37 PM

Details