Q-00031468
Power load not working, stop working
sn 2107012700091
Technician to have a new Battery 6390-001-468, and will use only if needed Complete form,fit,function test and product over-view. And further eval if needed.
12/15 KSmith -- Scheduled for 12/22 with Mark. 10am-12pm.
12/15 KSmith -- Sent email to schedule for 12/22. FSE is PTO all this week.
🔧Work Performed
**R&R powerload battery assembly
**Checked to make sure truck was receiving charge from shoreline plug.
**Function & cycle tested to confirm no other issues.
🔍Technician Findings
Unit OOS
Client states powerload not working properly
**Upon arrival noticed powerload was completely dead. Did not operate the way it should ans it was plugged into shoreline. So it should of been charging as well
⚠️Problem Description
Q-00031468
Power load not working, stop working
sn 2107012700091
Technician to have a new Battery 6390-001-468, and will use only if needed Complete form,fit,function test and product over-view. And further eval if needed. https://www.ebiotrack.com/workorder.php?wo=70251
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: [DMARC CAUTION: SUSPECT SENDER] Agawam Fire Department -- EMS Repairs -- WO-01324699
Completed Dec 15, 2025
From: emslogistics@agawam.ma.us
To: ksmith@emsar.com
Good Morning Kourtney,
Monday the 22nd will work.
Thank you,
Mark Theroux
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 15, 2025 10:46 AM
To: Mark Theroux <emslogistics@agawam.ma.us>
Subject: [DMARC CAUTION: SUSPECT SENDER] Agawam Fire Department -- EMS Repairs -- WO-01324699
Good Morning Mark,
The parts for the repair of your Power Load unit have shipped and are sched
📧
Email: Agawam Fire Department -- EMS Repairs -- WO-01324699
Completed Dec 15, 2025
To: emslogistics@agawam.ma.us
CC:
BCC:
Attachment: --none--
Subject: Agawam Fire Department -- EMS Repairs -- WO-01324699
Body:
Good Morning Mark,
The parts for the repair of your Power Load unit have shipped and are scheduled to arrive on Thursday.
Would Monday, December 22nd work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Discl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: emslogistics@agawam.ma.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324699Location: Agawam Fire DepartmentAddress: 800 Main Street Agawam, MA 01001Device: 6390 Power-LOAD 2107012700091Problem Description: Q-00031468
Power load not working, stop work
📅
WO-01324699 - Repair - 6390 Power-LOAD - Agawam - Agawam Fire Department
Dec 22, 2025 12:00pm – 1:00pm
Work Order: WO-01324699
Account: AGAWAM FIRE DEPARTMENT
Customer Case Number:
Location: Agawam Fire Department
Address: 800 Main Street, Agawam, MA 01001
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 2107012700091
Contact Name: Mark Theroux
Contact Phone: 413-250-0948
Contact
Timeline
📞
Case Linked Dec 8, 11:22 AM
Case Number:00549709
Subject:URGENT L2 review - EMS
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Dec 10, 9:00 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 10, 9:08 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7m
⏳2.0 business days
📅
Status: Ready for Scheduling by Amy GreeneDec 11, 9:34 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:1d 12h
👷
▶
2
Technician Assigned Dec 12, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:11h 41m
🔩
2x Parts Added Dec 12, 10:50 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 15, 11:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-22T17:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
3x Labor Added Dec 22, 4:29 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From:Scheduled
To:Completed
Duration in Previous:7d 4h
🏁
Status: Closed by Luis TorresDec 22, 5:36 PM
From:Completed
To:Closed
Duration in Previous:1h 6m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Dec 24, 10:25 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Dec 26, 5:45 PM
Invoice Number:SM-249892
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)