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WO-01324731 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - Winter Garden — 16313 New Independence Pkwy; Unit 110, Winter Garden FL, 34787

Dec 10, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (33 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 26, 2025
11 business days (counted)
Running total: 11 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Dec 26 → Feb 4, 2026
26 business days (counted)
Running total: 37 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 20, 2026
11 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 10, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 26 Ready for Scheduling ▶ Running 11 11
Dec 26 → Feb 4 Assigned ▶ Running 26 37
Feb 4 → Feb 20 Scheduled ▶ Running 11 48
Feb 20 → Feb 20 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 50.0d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.0 days
Over SLA
Field Work
0.3 days
Created: Dec 10, 2025 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
49.0 days Total Age
⏱️
26.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550439
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 45 https://www.ebiotrack.com/inspection.php?iid=31883
Priority
Standard
Origin
Email
Reason
New Case
Contact
Abigail Corbett
Owner
Shelby Robinson
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01324731 (current) Invoiced
Inspection • Anthony Wright
Created: Dec 10, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 26.3 days stuck in "Assigned"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.0d / 1.0d SLA
Assigned
26.3d / 0.5d SLA
Scheduled
11.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 AJinerson - Called site 3rd time to schedule tech visit. Spoke with operator who transferred me to Winter Garden Office. Spoke with office staff who said we may need to speak with their center admin, Carmen Fernandez. 

Carmen said they need to schedule on a Friday preferably. 

Confirmed scheduling for Friday, 2/20 with eta between 930-1130am.


1/30/26 AJinerson - Called site to schedule tech visit for service. Phone number went to Hunter's Creek location. No answer from operator or staff. No option to leave VM. 


12/23/2025 LHill-Called 407-438-5858 for Abigail Corbett to confirm contact & equipment. Was advised they don't have an Abigail at the Winter Garden location. I need to call back next week and speak with Carmen.

🔧 Work Performed
2/20/26 AMW - Performed annual inspection and calibration service on all medical equipment located. Total of 49 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
2/20/26 AMW - Perform annual inspection and calibration service on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 45 https://www.ebiotrack.com/inspection.php?iid=31883

Timeline

📞
Case Linked Dec 10, 6:01 AM
Case Number: 00550439
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 10, 10:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Dec 26, 4:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 6h
🚨 26.9 business days
🗓️
▶
2 Status: Scheduled Feb 4, 1:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-20T14:30:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 20, 9:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 20h
⏱️
2x Labor Added Feb 20, 9:42 AM
Type: Labor, Travel
Status: Open
Qty: 2, 72
🚗
Travel Added Feb 20, 10:47 AM
Type: Travel
Status: Open
Qty: 7
⏱️
Labor Added Feb 20, 10:58 AM
Type: Labor
Status: Open
Qty: 2.5
✔️
▶
3 Status: Completed Feb 20, 11:44 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Anthony Wright
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 9:28 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254835

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 26.3 business days (threshold: 4.0 business hours)
Exceeded by 25.8 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00550439
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Feb 20, 9:30 AM
Created
Dec 10, 10:28 AM
Invoice #
SM-254835

Work Details (5)

Name Type Status Qty Amount Date
WL-03113557 Labor Open 2 $0.00 Feb 20, 9:42 AM
WL-03113558 Travel Open 72 - Feb 20, 9:42 AM
WL-03113631 Travel Open 7 - Feb 20, 10:47 AM
WL-03113637 Labor Open 2.5 $1,292.00 Feb 20, 10:58 AM
WL-03113735 Labor Open 0.25 $0.00 Feb 20, 11:45 AM

Details