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← WO Overview

WO-01324737 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell Marietta — 210 Cobb Pkwy SE S, Marietta GA, 30060

Dec 10, 2025 → May 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (101 biz days late)
Active: 116 biz days
🕐 Clock stopped: Tech Off Site (May 28, 2026)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Dec 16 → Feb 28, 2026
49 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Entered
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 53 of ? biz days used
51d
▶ Clock Running
Status: On Hold
Feb 28 → May 11, 2026
51 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 11 → May 12, 2026
1 business day (counted)
Running total: 105 of ? biz days used
10d
▶ Clock Running
Status: Assigned
May 12 → May 27, 2026
10 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 28 → May 28, 2026
0 business days (counted)
Running total: 116 of ? biz days used
Created: Dec 10, 2025 Tech Off Site: May 28, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 16 Ready for Scheduling ▶ Running 4 4
Dec 16 → Feb 28 Assigned ▶ Running 49 53
Feb 28 → Feb 28 Entered ▶ Running 0 53
Feb 28 → May 11 On Hold ▶ Running 51 104
May 11 → May 12 Ready for Scheduling ▶ Running 1 105
May 12 → May 27 Assigned ▶ Running 10 115
May 27 → May 28 Scheduled ▶ Running 1 116
May 28 → May 28 Tech On Site ▶ Running 0 116
Dispatch 0.0d
Holding 51.0d (excluded)
Coordinators 69.6d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
51.0 days
Coordinators
69.6 days
Over SLA
Field Work
2.0 days
Billing
0.0 days
Created: Dec 10, 2025 Due: May 29, 2026 Completed: May 29, 2026 (on time)
📅
118.0 days Total Age
⏱️
51.0d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
65.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550442
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 27 https://www.ebiotrack.com/inspection.php?iid=31884
Priority
Standard
Origin
Email
Reason
New Case
Contact
Charles Bowling
Owner
Shelby Robinson
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01324737 (current) Invoiced
Inspection • Henry Holmes
Created: Dec 10, 2025 • Closed: May 29, 2026
Completed with significant delays
Invoiced • 248 days old
🚨
Primary Delay 51.0 days stuck in "On Hold"
⏱️
Total Delay 65.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
60.6d / 0.5d SLA
On Hold
51.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/27/26 AJinerson - Received email back from Alesha confirming tech visit for tomorrow, 5/28 with eta between 2pm-4pm.

POC onsite:

Arrival instructions:

Confirmed address correct.


5/27/26 AJinerson - Sent follow up email back to Alesha offering tech visit tomorrow, 5/28 with arrival between 2pm-4pm asking to please confirm if ready to schedule.


5/21/26 AJinerson - Received email back from Alesha ready to schedule. Sent email back offering tech visit on Thurs. 5/28 with eta between 9am-11am.


5/12/26 AJinerson - Sent email to POC Aleshia offering tech visit on 5/13 between 1230pm-230pm arrival.


5/12/26 AJinerson - Called updated number. Went to site directory. Prompt 2 for scheduling. Call center transferred me to site. Spoke with staff who took message to have Aleshia call us back. 


5/11 KHardison - Updated POC and due date.

2/28/26 RBerry- Escalated WO to account manager and placed on hold due to contact issues.


2/27/26 AJinerson - Sent email to Robin offering tech visit on Weds. 3/4 with eta between 8am - 10am.

2/26/26 AJinerson - Called secondary contact listed from previous WOs. Robin Ross at (678) 941-6245. Went to operator Carol who transferred me to site. Spoke with staff who informed me Robin Ross is out all week this week but they took my contact info to pass to appropriate person to call us back to schedule.


2/25/26 AJinerson - Called POC 3rd time and left 3rd VM regarding scheduling service. 


2/20/26 AJinerson - Called Charles and left 2nd VM regarding scheduling service visit for inspection. 



5/11 KHardison - Upated POC and took WO off hold. Updated due date

2/20/26 AJinerson - Email bounced. Will try number again.


2/17/26 AJinerson - Sent email to POC Charles offering tech visit on Friday, 2/27 with eta between 9am-11am.


1/16/26 AJinerson - Called POC Charles Bowing and left VM regarding scheduling tech visit. 


12/17/25 AJinerson - Per chatter w/ ASM, last annual inspection was serviced late, please try to get this one scheduled for Feb. to keep on their original schedule.


12/16/25 AJinerson - WO came in w/ SLA of Feb. 2026, but site had their first initial annual inspection done in April 2025 per WO-01246233. Chatter to ASM on if this needs to be updated.

🔧 Work Performed
performed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 27 https://www.ebiotrack.com/inspection.php?iid=31884

Timeline

📞
Case Linked Dec 10, 6:03 AM
Case Number: 00550442
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 10, 10:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Status: Assigned Dec 16, 12:53 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HFiIBQA1, Henry Holmes
🚨 50.0 business days
🆕
Status: Entered by Rhea Berry Feb 28, 10:33 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 73d 21h, 0m
🚨 50.9 business days
📅
Status: Ready for Scheduling by Kimberly Hardison May 11, 8:26 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 71d 20h
⏳ 2.0 business days
👷
▶
2 Status: Assigned May 12, 1:20 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Henry Holmes
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled May 27, 11:14 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 14d 21h
⏳ 2.0 business days
🔧
Status: Tech On Site by Henry Holmes May 28, 3:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
🚗
Status: Tech Off Site by Henry Holmes May 28, 5:30 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 51m
⏱️
▶
2 5x Labor Added May 28, 11:20 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site
To: Completed
Duration in Previous: 5h 50m
🏁
Status: Closed by Henry Holmes May 29, 8:33 AM
From: Completed
To: Closed
Duration in Previous: 9h 12m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Jun 1, 1:28 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-263483

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 49.8 business days (threshold: 4.0 business hours)
Exceeded by 49.3 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00550442
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
May 28, 2:00 PM
Created
Dec 10, 10:38 AM
Invoice #
SM-263483

Work Details (5)

Name Type Status Qty Amount Date
WL-03241439 Labor Open 2 $0.00 May 28, 11:20 PM
WL-03241440 Labor Open 2 $1,292.00 May 28, 11:20 PM
WL-03241441 Labor Open 0.5 $0.00 May 28, 11:20 PM
WL-03241442 Travel Open 117 - May 28, 11:20 PM
WL-03241443 Travel Open 13 - May 28, 11:20 PM

Details